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Firewall FVS318Gv2 not responding connection to WAN from Verizon FIOS router MI424WR-GEN3I
Hi, I am unable to connect the Firewall to the verizon router. The WAN port does not show the LED lit up, nor does the verizon router detect the Firewall device. If I connect the Firewall WAN to...
Hi DaneA,
Thank you for the explaination.
This is what I had tried after I had replied last.
1. I tried the Factory reset & tried to connect to Verison MI424WR-GEN3I. This would not til up.
2. I again retried Factory reset & connected to the Linksys. I could see one Green & one Amber. The Linksys did not show the new device, nor did the Firewall FVS318Gv2 show any WAN IP.
3. Even without restart I connected the WAN to WNDR 3800. I could immediately see 2-Green LED. The Firewall showed up WAN IP.
I do not understand what is the difference here between these 3 routers.
Thank you,
Prakash
Hi DaneA,
thanks for responding.
a. Is the FVS318Gv2 working fine before?
-Yes
b. Have you tried to perform a factory reset on the FVS318Gv2?
No.
Sure I could take a back up of the current settings and try this. However then, it does work if this is connected to NetGear WNDR3800. I do not have the firewall set with static IP. (set to Get Dynamically from ISP). Any other possible reasons that you can think of?
Thanks once again.
Prakash
You mentioned that the WAN LED of the FVS318Gv2 won't even lit up when connected that is why I am suggesting you to kindly perform a factory reset on the FVS318Gv2 then try to reconfigure it from scratch. Its because the WAN LED should at least lit up orange/amber if it detects that there is no WAN connection. Otherwise, the WAN LED should lit up green if there is WAN connection detected.
Regards,
DaneA
NETGEAR Community Team
Hi DaneA,
Thank you for the explaination.
This is what I had tried after I had replied last.
1. I tried the Factory reset & tried to connect to Verison MI424WR-GEN3I. This would not til up.
2. I again retried Factory reset & connected to the Linksys. I could see one Green & one Amber. The Linksys did not show the new device, nor did the Firewall FVS318Gv2 show any WAN IP.
3. Even without restart I connected the WAN to WNDR 3800. I could immediately see 2-Green LED. The Firewall showed up WAN IP.
I do not understand what is the difference here between these 3 routers.
Thank you,
Prakash
It seems that the FVS318Gv2 has a hardware fault. I suggest you to open an online / chat case with NETGEAR Support. Kindly state your concern and the troubleshooting steps we did to isolate the problem. Also, attach a .doc or .pdf copy of the Proof of Purchase or Sales Invoice of your FVS318Gv2 for warranty verification. If ever the hardware warranty is still valid, an online replacement will follow.
Regards,
DaneA
NETGEAR Community Team
Thank you so much. I appericate your help.
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