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Forum Discussion

fbijnen's avatar
fbijnen
Aspirant
May 02, 2016
Solved

FVS318G – ProSafe 8-port Gigabit VPN Firewall

Hi All,   I'm new here. I bought a FVS318G firewall which came with a VPN Client Lite license key. Now after having the firewall for more than a year i wanted to register the activate the VPN Clien...
Installation
  • fbijnen's avatar
    fbijnen
    May 10, 2016

    Hi,

     

    I contacted the helpdesk of Netgear and the problem has been solved. The problem was that under windows 10 i had to select the windows 7 compatibility in the properties of the program. this let me install / use my license key.

     

    So my problem has been solved. Great service from Netgear.

     

    regards

    Frans

     

DaneA's avatar
DaneA
NETGEAR Employee Retired
May 02, 2016

Hi fbijnen, 

 

Welcome to the community! :) 

 

Let us isolate the problem.  Kindly answer the questions below:

 

a. Did you register the VPN Client Lite license key to other PC(s) before?  If yes, make sure to connect the PC (where the VPN Client Lite license key is registered) to the internet.  Then, uninstall the VPN Client Lite software from that PC.  After the uninstallation has completed, you may now install the VPN Client Lite software to a new PC then register the license key. 

 

b. What is the Operating System of the PC where you trying to register the VPN Client Lite license?

 

If ever you have not yet tried to register the VPN Client Lite license key before and still getting the error you have described, I advise you to open an online case with NETGEAR Support and let them know about your concern for further assistance.  Indicate the VPN Client license key on the online case you have opened for it to be double-checked in their database.  

 

 

Regards,

 

DaneA

NETGEAR Community Team

fbijnen's avatar
fbijnen
Aspirant
May 10, 2016

Hi,

 

I contacted the helpdesk of Netgear and the problem has been solved. The problem was that under windows 10 i had to select the windows 7 compatibility in the properties of the program. this let me install / use my license key.

 

So my problem has been solved. Great service from Netgear.

 

regards

Frans

 

  • DaneA's avatar
    DaneA
    NETGEAR Employee Retired
    May 10, 2016

    Hi fbijnen,

     

    I am glad that NETGEAR Support helped you resolve the problem.  :) 

     

    Feel free to post your future concerns here in the community.  

     

     

    Cheers,

     

    DaneA

    NETGEAR Community Team

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