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Forum Discussion
FVS318G bricked. Help!
I have a FVS318G that served me well years ago, but moved and didn't need it until yesterday. It powered up just fine, and so I downloaded the latest firmware for it. When I tried to apply it, I g...
Hi ChrisColby,
Welcome to the community! :)
Kindly try the steps below:
1. Disconnect the FVS318G from your existing network and make sure its turned on. Get a straightened paper clip.
2. Insert the paper clip to the factory defaults hole then press and hold the factory reset button inside it for 30 seconds.
3. After 30 seconds, turn off the FVS318G while you still continue to press and hold the factory reset button. Wait for 5 seconds.
4. After 5 seconds, turn on the FVS318G while you still continue to press and hold the factory reset button. Wait for another 5 seconds.
5. After 5 seconds, release the paper clip from the factory reset button. Wait for the FVS318G to boot up properly and check if you are able to login to its web-GUI.
What is the behavior of the power LED, test LED and other LED lights of the FVS318G?
Regards,
DaneA
NETEGAR Community Team
Does this advice ever work? In researching my problem, I've seen this suggested numerous times (and I tried it), but have never seen it work. It didn't fix my switch.
When my switch powers up with nothing attached, first the power light comes on, and then an instant later the green light of all the ports come on for a half second or so, and then they all go out and just the power light remains lit. Shouldn't the 'Test' light come on for a few seconds? When I connect my laptop to it, the llink light for the port comes on and the amber 100mb light comes on as is appropriate. I try to ping the switch (192.168.1.1), and both the port's lights slowly flash, but the switch does not reply. All I did to break this was to try to load the latest firmware onto the switch. Just my laptop was connected to it, and it still bricked. Very disappointing, that, especially when I had done the same procedure a few times previously without incident. The switch is connected to a high quality surge protector, so I don't believe bad power fried it. Just the Netgear provided firmware did.
I"ve tried the TFTP procedures found elsewhere, but it can't find the switch (as evidenced by the switch not responding to my ping attempts). Any other ideas?
Thanks.
Chris
The FVS318G is not a switch, it is a VPN firewall router. Since the power reset procedure did not work and based from your observation of the LED lights, I conclude the FVS318G is faulty and it needs a replacement. I suggest you to open a chat or online support ticket with NETGEAR Support here at anytime. Kindly state the status of the FVS318G and the troubleshooting steps done. You will need to submit a .doc or .pdf copy of the Proof of Purchase of the FVS318G for warranty verification. If ever the hardware warranty is still valid, an online replacement will follow.
Regards,
DaneANETGEAR Community Team
The device is WAY out of warranty, but was working fine until I tried updating the firmware. I'm sure that the upgrade process is what bricked the router (even though only one device was connected to it when it got bricked). Will Netgear replace my device because of its faulty firmware procedure, or am I SOL?
Thanks.
Chris
I apologized for NETGEAR will not be able to replace your FVS318G since its already out of warranty.
Regards,
DaneA
NETGEAR CommunityTeam
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