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Product is not eligible for support. The device appears in comcast router page of connected devices but is not accessible in either Windows or Mac environments. I would like to retrieve my data and thought I could use a Paragon Linux reader software to view the files and decide what to keep and what to trash. Software won't mount the drive (s). I can wipe the drives and use them, but I don't want to do it until I know what I am erasing. Is there any hope of solving this. No one at Netgear will talk to me, spend over an hour and a half on hold, then got transferred to a black hole. Twice. Can't write to them because warranty is timed out. Really need some help here.
If you want to make a suggestion please cc: murraylberkowitz@gmail.com
thanks in advance
If you are just starting fresh, with no intention of recovering any data on the current drives, remove the old ones and install the new ones and all will start in the factory fresh condition. You won't have to do anything special.
If you intend to replace the drives one at a time to grow the volume and retain the data, then you first need to get access. You do an OS re-install with both current drives installed.
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What ReadyNAS model are you talking about? There are several lines (running different firmware), and the resolution depends on what model you have.
Can you log in if you browse to https://nas-ip-address/admin in your browser (using the real IP address)?
thanks for the reply: no I did not try that but here is the model NAME RN 10200. MODEL #RND-2D
Additonally, I used a comamand prompt to get the IP address, and when I tried to ping it the reply was "no direct path to device". I think there may be some Windows security barriers in the mix. I have win10 latest update, and Mac Big Sur also latest update. Neither machine could connect but both showed the presence of the NAS.
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