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Product is not eligible for support. The device appears in comcast router page of connected devices but is not accessible in either Windows or Mac environments. I would like to retrieve my data and...
If you are just starting fresh, with no intention of recovering any data on the current drives, remove the old ones and install the new ones and all will start in the factory fresh condition. You won't have to do anything special.
If you intend to replace the drives one at a time to grow the volume and retain the data, then you first need to get access. You do an OS re-install with both current drives installed.
thanks for the reply: no I did not try that but here is the model NAME RN 10200. MODEL #RND-2D
Additonally, I used a comamand prompt to get the IP address, and when I tried to ping it the reply was "no direct path to device". I think there may be some Windows security barriers in the mix. I have win10 latest update, and Mac Big Sur also latest update. Neither machine could connect but both showed the presence of the NAS.
Perhaps you should start from the beginning. How were things set up when the files were placed on the NAS? What has changed since then?
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