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Forum Discussion
FVS318Gv2 Prosafe VPN Firewall
Hi, everyone : Going nuts here with this problem. Have a total of four (FVS318Gv2). One is the main office and the other three are in different states. we use the FVS318Gv2 hardware VPN for the phone system. it connects to the office so a office phone can be use like they are in the main office. the setting basic via the wizard, worked through a few years now. Month ago, Verizon Quantum router still work fine. always a reboot will fixs the tunnel if there no connection in the pass. This week everyone is down. Try reboot everything, modems, routers, on both ends nothing worked. Try lowing the encyption - nothing. Resetup(delete) the links - nothing. The connection between Verizon to Netgear is lan to wan.
Anyone have a solution ?
Thanks for reading my problem.
6 Replies
Hi dedad,
Welcome to the community! :)
Let's isolate the problem. Kindly answer the questions below:
a. About the other 3 FVS318Gv2 deployed in different states, is the VPN tunnel established between the 3 of them?
b. Is Verizon the ISP (Internet Service Provider) of all 4 sites?
c. Are there any changes made recently within the settings of each FVS318Gv2 or changes made recently within the network of each FVS318Gv2?
d. Have you tried to delete the IKE/VPN policies then recreate it using the VPN Wizard on each FVS318Gv2 then check if the VPN tunnel will establish?
e. Is the FVS318Gv2 set as the main router on all four sites?
f. What is the current firmware version of each FVS318Gv2?
I look forward to your response.
Regards,
DaneA
NETGEAR Community Team
- Thanks for a warm Welcome.
Answer and more backgrounds.
A) All 3 connection was working fine. 2 had been over 2 years, started with slower FVS family routers( I using the router's VPN for Voice over IP phone only). The 3rd wa install 4 month ago was hit by lighting had to be replace 1 week ago. All units same model and firmware. Firmware 4.3.4-1
B) no, n/a everywhere as Verizon advertise.
C) no changes made.
D) just reconfigure IKE/VPN policy. Waiting for someone to do a hard reboot.
E) yes. Lan to WAN setup. Verizon w/wifi to FVS318Gv2 cable connection only internal PCs.
F) Firmware 4.3.4-1
Try lowering security - not working (return to original setting)
Hope you can help.Hi dedad,
Does it mean that all 3 FVS318Gv2 from other states cannot establish a VPN tunnel to the FVS318Gv2 located in the main site?
Were you able to have someone reboot the FVS318Gv2 on the main site then check if same problem occurs?
Regards,
DaneA
NETGEAR Community Team
Hi DaneA,
Yes to both questions. It was all working, Just last week it stop working on by one. They alway will return working by rebooting it.
Thanks.
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