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Forum Discussion
tjwhitejr
Jul 15, 2011Novice
FVS336G v2 Locks up with printed report
This one has me cpmpletely baffled. I have a FVS336G v2 - latest firmware 3.0.7-24 and it is a pretty simple setup. One VPN tunnel to our corporate office, a dozen or so users. When we print a rep...
adit
Jul 18, 2011Mentor
Assuming you are dealing with a networked Line Printer, I discovered this bug last October in the UTM routers. We had a hell of a time (6 months) figuring it out (nothing in the logs or the packet captures).
The UTM firmware that fixed the issue was 1.3.8.3. The problem existed up until released version 1.3.7-0 and supposedly affected all 2.0.0-0 and above Netgear ProSafe firmwares.
The issue exists between the router and the LPR (Line Printer Remote) protocol. When certain documents are printed over a VPN it just locks the router up, usually in the beginning of the print job.
My print jobs were on the order of 4000 pages each. Once we got past the first 50 or so pages the problem would go away, until the next print job started. We are using networked OKI 4410 line printers.
The ProSafe (336) and the ProSecure (UTM's) use the same core firmware. I believe that the first core firmware with the fix is 3.0.7-30. I do not know if they have a beta firmware on this core for the 336G's.
The latest version I have for the 336Gv2 is 3.0.7-27 (and 3.0.7-24 for the 336Gv1), and they do not have the included fix.
You can contact support with this extra information and they may be able to provide additional assistance.
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