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Forum Discussion
In short: Trash your FVS318N once it acts up
My first and last post here. After using FVS318N's for myself and a couple of clients over a period of 3 years, some of them started acting up for no reason recently: - LAN network drops - Wi...
Perfect example how Netgear is deflecting from the real issue:
1. Netgear looked at one case among 4 and is now arguing about that...
2. Every bit of the problem analysis tends towards a hardware issue (confirmed by multiple Netgear support staff)
3. The FVS318 has lifetime warranty on the hardware
4. We have confirmation that the FVS can still be exchanged under warranty.
So Netgear is totally ok with the fact, that their customer should put about 20 hours of debugging on replacements they are sending out!
DaneA, the logs we sent in were taken off a REPLACEMENT!!! That device was behaving even worse that the original! And now we can't exchange THAT?! We never claimed support. We wanted a device that's properly working and we wanted to know what's causing the trouble to we can get a grip of it. If Netgear states that the device might overload under certain conditions, custormers want to know what that condition might be and confirm that.
If Netgear is sending out refurbished, untested or faulty devices, don't expect us to come discussing the support warranty. I'm talking hardware.
But thanks for acutally confirming my point: Hardware issues don't exist with Netgear. And if they (might) do, Netgear will just ship out another one for you to debug. You can see where this is going. Oh, and a little google brings out cases where exchanges were made up to 4(!) times before the situation improved.
That's why the post title sais: "Trash your FVS318N once it acts up" - it's just a waste of time to even try to debug under these circumstances.
What I've learned about these over the last few years is that there are some corruption issues that will start causing all sorts of issues even if the config hasn't changed. I have one such unit that did this and after spending 2 days with it I was finally able to get it back up and running.
If it costs more time and money to debug these units, then congrats, you can afford much better enterprise gear. We moved our main router off of smb products to a used, obsolete enterprise router that gave us new piece of mind. We then stuck with the product line and recently got their latest and greatest--but it comes at a cost one way or another.
If you plan to trash the 318Ns, I"ll take them off your hands. I have plenty of use cases where they are perfect as dumb switches.
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