Forum Discussion

Aspirant

Apr 21, 2016

Solved

Load balancing issue with SRX5308 - address not found

I haven't been able to use load balancing for weeks now. If I do, it works for a while and then (most) websites just don't load any longer. It can be just any address, also parts of a website (eg images, embedded videos). Totally erratic. It started one morning apparently for no reason. I installed the latest firmware (srx5308_v4.3.3-6), changed all possible configuration options I could figure out. To no avail. It only works in Primary Wan Mode.

Two Wan now - FTTH and Cable.

Any idea?

Troubleshooting

ajm_ch
May 01, 2016
Well, it won't be solved. Patience left me. Level 2 said that Level 3 made some tests and didn't find anything wrong.

I changed my set-up so that I won't need the SRX any longer. Case closed.

Thank you for your help. All the best.

Alain

7 Replies

JohnRo
NETGEAR Employee Retired
Apr 22, 2016
Hello ajm_ch,

Welcome to the community!

I have some questions for you that will help us properly isolate the issue. I have listed them below:

Does the issue occur only when LB is enabled?

Are you using weighted or round robin LB?

Do you have Traffic Meter enabled on the WAN ports?

Do you have protocol binding configured?

Looking forward to your response.

Thanks,
- ajm_ch
  Aspirant
  Apr 22, 2016
  Thanks JohnRo!
  
  1. Yes. As soon as I switch to Primary WAN Mode, everything loads normally.
  2. Weighted, but Round Robin doesn't work either.
  3. No.
  4. Yes. But I also tried with all actions disabled--no difference.
  - JohnRo
    NETGEAR Employee Retired
    Apr 25, 2016
    Hello ajm_ch,
    
    You'll have to contact our Support Team for this. I have checked our reported issues and I saw a case that is similar to yours. You may have to submit your configuration file and some packet captures for further analyzation.
    
    Thanks,