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Forum Discussion
macOS Insight Instant VPN Client Update
Hi Community users,
Thank you for your continued patience with us regarding the Insight Instant VPN client for macOS. We are investigating several different complaints across a variety of Apple har...
I'm not sure what exaclt y is happening here but I cannot even get past the info emailed to a user for instruction on setup. It says to 1. accept the invite, 2. Download the client, and 3. Log in to the VPN client using the MyNETGEAR account that you used to accept the invitation and connect to a VPN group
How can a user that just accepted and has no password assigned to them log in to anything? Shouldn't the admin be able to assign a password to the user form the start or at least have them set the password on the first log in?
If I just invited them how would they have a "MyNetgear" account?
A valid MYNETGEAR account that is associated with the invited email is needed to log into the VPN client. You can invite an email without a valid MYNETGEAR account but you would not be able to log into the client without creating one first. The invite email does state under instruction 3 "Log in to the VPN client using the MyNETGEAR account that you used to accept the invitation and connect to a VPN group".
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