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Activate Insight Premium Subscription
I have an active Insight Premium subscription, however Device Credits is still 0 and device is shown as unmanaged in the Insight Portal. Can someone help how to correct this? Have been not able to use the Insight Premium subscription for two months now.
Probably the "Unmanaged" status is caused by the lack of device credit associated or activated on your account. Usually I would expect "Connected" (or for the sake the "Not accessible" for non-Insight manageable devices.
To contact Netgear Support, head to https://my.netgear.com/support/contact.aspx
Describe the issue as good as possible, that your Insight License (acquired online?) was not properly added to your account.
8 Replies
dgmw wrote:
I have an active Insight Premium subscription, however Device Credits is still 0 ...
Head to https://insight.netgear.com/#/accountManagement/subScriptions to see the various device subscriptions and the related status.
dgmw wrote:
... and device is shown as unmanaged in the Insight Portal.
Does it show with "Limited Support" or "Limited Support Insight Capable"?
Some device status listed as "Accessible" or as "Not Accessible" probably?
You are not using by accident Insight Pro where you have to assign credits to a customer account location?
Honestly, I have never seen "Unmanaged" in the context of the Insight Portal (both Web or App). Of course, some switch models are carrying this designation, it's however extremely difficult to add these in any from to the Insight Management. Unmanaged Netgear Switches or Netgear (Essential) Wireless Access Points are never Insight manageable.
Thanks for the response:
I have an Insight Insight Premium Subscription however through https://insight.netgear.com/#/accountManagement/subScriptions it show 0 credit devices.
Does it show with "Limited Support" or "Limited Support Insight Capable"? Answer: no
Some device status listed as "Accessible" or as "Not Accessible" probably? Answer: no
You are not using by accident Insight Pro where you have to assign credits to a customer account location? Answer: no
The device has the status of unmanaged on this page: https://insight.netgear.com/#/devices/dash
There is a toggle in the list to set the device to manage, with nothing happens.
Is there an email or phone for support regarding this?
Cheers,
Dennis Wever
Probably the "Unmanaged" status is caused by the lack of device credit associated or activated on your account. Usually I would expect "Connected" (or for the sake the "Not accessible" for non-Insight manageable devices.
To contact Netgear Support, head to https://my.netgear.com/support/contact.aspx
Describe the issue as good as possible, that your Insight License (acquired online?) was not properly added to your account.
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