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Forum Discussion
Solved
Activate Insight Premium Subscription
I have an active Insight Premium subscription, however Device Credits is still 0 and device is shown as unmanaged in the Insight Portal. Can someone help how to correct this? Have been not able to us...
Probably the "Unmanaged" status is caused by the lack of device credit associated or activated on your account. Usually I would expect "Connected" (or for the sake the "Not accessible" for non-Insight manageable devices.
To contact Netgear Support, head to https://my.netgear.com/support/contact.aspx
Describe the issue as good as possible, that your Insight License (acquired online?) was not properly added to your account.
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