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Forum Discussion
wintonson
May 10, 2022Tutor
Netgear FVS318G v2 seems to be bricked.
This device seems to be bricked, though hardware warranty is still good. What are my options?
- May 11, 2022
Turns out I had to be more patient (firmware seemed to be corrupted but still loaded after a long time). Support told me to factory reset it. From there I waited a long time, finally the device showed some internet traffic but dropped it. Through specifically old Internet Explorer (WebGUI does not support TLS 1.2 protocol) I was able to access it by "accepting risk" of certificate/WebGUI and then "upgraded" the already installed firmware. Now works like it used to. Did a restore default settings for safe measure.
Thank you!!! 🙂
wintonson
May 10, 2022Tutor
This is what I find when I tried your link:
"Your complimentary technical support expired on 2016-10-17.
Your product is covered under hardware warranty till 2043-12-04."
Am I doing something wrong, DaneA ?
DaneA
May 11, 2022NETGEAR Employee Retired
Found out from the NETGEAR Support Team that you have an ongoing support ticket with them regarding your concern about your FVS318Gv2. You may want to post the progress of your support ticket here.
Regards,
DaneA
NETGEAR Community Team
- wintonsonMay 11, 2022Tutor
Turns out I had to be more patient (firmware seemed to be corrupted but still loaded after a long time). Support told me to factory reset it. From there I waited a long time, finally the device showed some internet traffic but dropped it. Through specifically old Internet Explorer (WebGUI does not support TLS 1.2 protocol) I was able to access it by "accepting risk" of certificate/WebGUI and then "upgraded" the already installed firmware. Now works like it used to. Did a restore default settings for safe measure.
Thank you!!! 🙂
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