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Forum Discussion

Jelka011's avatar
Jelka011
Tutor
Dec 13, 2015
Solved

NetGear ProSafe VPN client (6.12.001) fails after latest Windows 10 update (FVS336Gv2)

  Hi,    Latest Windows 10 update stopped NetGear VPN client from connecting to the router, Phase 1 fails to complete.  None of the proposed solutions work.  Please see detailed log at the end ...
Troubleshooting
VPN ProSafe Client Windows 10
  • Jelka011's avatar
    Jelka011
    Dec 23, 2015

    DaneA, all, 

     

    Windows latest system update (KB 3124200) solved the NetGear VPN problem for me.  

     

    For any major Windows update (since 8.1), make sure to repeat the following steps: 

    1. disable IKEEXT service

    2. reinstall NetGear 

     

    Good luck! 

    - Jelena 

     

DaneA's avatar
DaneA
NETGEAR Employee Retired
Dec 14, 2015

Hi Jelka011,

 

Welcome to the community! :)

 

Just want to know if you have also tried using other Windows 10 PC/laptop (that has the latest Windows 10 updates as well) to further isolate the problem?  

 

I look forward to your response.

 

 

Regards,

 

DaneA

NETGEAR Community Team

woogie53's avatar
woogie53
Aspirant
Dec 15, 2015

I too am having issues connecting through the ProSafe VPN client (6.12.001) after my computer updated over the weekend.....

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