NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Jelka011
Dec 13, 2015Tutor
NetGear ProSafe VPN client (6.12.001) fails after latest Windows 10 update (FVS336Gv2)
Hi, Latest Windows 10 update stopped NetGear VPN client from connecting to the router, Phase 1 fails to complete. None of the proposed solutions work. Please see detailed log at the end ...
- Dec 23, 2015
DaneA, all,
Windows latest system update (KB 3124200) solved the NetGear VPN problem for me.
For any major Windows update (since 8.1), make sure to repeat the following steps:
1. disable IKEEXT service
2. reinstall NetGear
Good luck!
- Jelena
DaneA
Dec 14, 2015NETGEAR Employee Retired
Hi Jelka011,
Welcome to the community! :)
Just want to know if you have also tried using other Windows 10 PC/laptop (that has the latest Windows 10 updates as well) to further isolate the problem?
I look forward to your response.
Regards,
DaneA
NETGEAR Community Team
Jelka011
Dec 15, 2015Tutor
The connection problems persist on Lenovo Thinkpad W520, 4 years old.
Meanwhile,, I did try it on the desktop running Windows 10, and it did not connect -> but I did not go through all the steps listed like with the laptop, as it demands a lot of time at this point.
Is there a success case with all recent Windows 10 updates installed within a past week than can connect using NetGear ProSafe VPN client 6.12.001?
Thank you,
Jelena
Related Content
NETGEAR Academy
Boost your skills with the Netgear Academy - Get trained, certified and stay ahead with the latest Netgear technology!
Join Us!