NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Solved
NetGear ProSafe VPN client (6.12.001) fails after latest Windows 10 update (FVS336Gv2)
Hi, Latest Windows 10 update stopped NetGear VPN client from connecting to the router, Phase 1 fails to complete. None of the proposed solutions work. Please see detailed log at the end ...
DaneA, all,
Windows latest system update (KB 3124200) solved the NetGear VPN problem for me.
For any major Windows update (since 8.1), make sure to repeat the following steps:
1. disable IKEEXT service
2. reinstall NetGear
Good luck!
- Jelena
Same here, can't connect anymore with Windows 10 PC, other Windows 7 PC still working fine.
I noticed on the Windows 10 machine that the Authentication and Encryption Lifetime parameters had been reset to factory defaults. I set those correctly as they are on the Win 7 machine, but no success. Please help, anybody.
vpnconf.exe 6.12.001
tgbikeng.exe 6.4.1
comlib.dll 4.1.0.1
tgbstarter.exe 4.2.0.4
vpncfg.dll 3.2.0.3
tgblibeay32.dll 0.9.8j
tgblogonui.exe 6.12
TgbCredProv.dll 6.12
TGBMPEnum.sys 2.00.02.0003 built by: WinDDK
TGBVPNVirtM.sys 2.04.04.0001 built by: WinDDK
Hi ThorCarlson,
Welcome to the community! :)
Is the Windows firewall or any anti-virus enabled on your Windows 10 PC? If yes, kindly disable it then check if you are able to open the tunnel.
Regards,
DaneA
NETGEAR Community TeamTurned off Windows firewall and disabled AVG antivirus, no change.
Tunnel was in daily use and working fine until the latest round of Windows 10 updates.
I searched for installed updates between 12/18 and 12/20 and uninstalled Windows security updates:
KB3116900
KB3124200
KB3119147
None helped.
There were also what seems like hundreds of Microsoft Office updates that installed on 12/18. It would be a big effort to roll those back.
Firewall off.
Antivirus off.
Uninstalled KB3116900, KB3124200, KB3119147
Ran system restore back to 12/19 (oldest restore point available)
Nothing helped.
Console list:
20151221 20:56:53:586 Default (SA CFPC-P1) SEND phase 1 Aggressive Mode [SA] [KEY_EXCH] [NONCE] [ID] [VID] [VID] [VID] [VID] [VID]
20151221 20:56:53:587 TSocket No socket for IPV4 address 192.168.2.111:500
20151221 20:56:53:587 TSocket message data type IKE (0) could not be sent
20151221 20:56:58:588 Default (SA CFPC-P1) SEND phase 1 Aggressive Mode [SA] [KEY_EXCH] [NONCE] [ID] [VID] [VID] [VID] [VID] [VID]
20151221 20:56:58:589 TSocket No socket for IPV4 address 192.168.2.111:500
20151221 20:56:58:590 TSocket message data type IKE (0) could not be sent/Console list:
Clearly, something in the recent Windows Update broke this software. Instead of suggesting a paid support call, perhaps the software engineers can troubleshoot this, get the product working again in Windows 10, then post back here with our solution.
We really need this back ASAP.
Hi ThorCarlson / Jelka011,
I apologize for the inconvenience this has caused you. Netgear Support will be able to inquire / consult / escalate this to the engineering team that is why opening up an online case with NETGEAR Support is needed.
Also, it appears that its not just the NEGEAR VPN Client software is affected by the latest Windows 10 updates. Let me share this forum link I found online where it depicts that other software / apps does not work after the latest Windows 10 updates.
I also found this link online where some fix/es has been described to address the issues caused by the Windows 10 upgrade. Be reminded to perform the procedure at your own risk.
Regards,
DaneA
NETGEAR Community Team
See my original note: Windows firewall is disabled. I disabled Avast antivirus and tried again, still the same problem. Note that this issue appeared only after the latest Windows 10 update, now almost 2 weeks ago.
- Jelena
Hi Jelka011,
I apologize for not getting back to you. Since you have already isolated the problem on your behalf, I encourage you to open an online case to NETGEAR Support about your concern. Netgear Support will be able to inquire your concern to the engineering team.
Regards,
DaneA
NETGEAR Community Team
Hi Daniel,
I tried that option before I started the topic, but it sent me back to submit a community question or pay to have a conversation with someone from NetGear: http://support.netgear.com/general/contact/ sends me back to the same options again.Can you open a ticket or let us know where compatibility of 6.12.001 and latest Windows 10 updates stand?
Thank you,
Jelena
NETGEAR Academy
Boost your skills with the Netgear Academy - Get trained, certified and stay ahead with the latest Netgear technology!
Join Us!
