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NetGear ProSafe VPN client (6.12.001) fails after latest Windows 10 update (FVS336Gv2)
Hi, Latest Windows 10 update stopped NetGear VPN client from connecting to the router, Phase 1 fails to complete. None of the proposed solutions work. Please see detailed log at the end ...
DaneA, all,
Windows latest system update (KB 3124200) solved the NetGear VPN problem for me.
For any major Windows update (since 8.1), make sure to repeat the following steps:
1. disable IKEEXT service
2. reinstall NetGear
Good luck!
- Jelena
See my original note: Windows firewall is disabled. I disabled Avast antivirus and tried again, still the same problem. Note that this issue appeared only after the latest Windows 10 update, now almost 2 weeks ago.
- Jelena
Hi Jelka011,
I apologize for not getting back to you. Since you have already isolated the problem on your behalf, I encourage you to open an online case to NETGEAR Support about your concern. Netgear Support will be able to inquire your concern to the engineering team.
Regards,
DaneA
NETGEAR Community Team
Hi Daniel,
I tried that option before I started the topic, but it sent me back to submit a community question or pay to have a conversation with someone from NetGear: http://support.netgear.com/general/contact/ sends me back to the same options again.Can you open a ticket or let us know where compatibility of 6.12.001 and latest Windows 10 updates stand?
Thank you,
Jelena
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