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Forum Discussion
Solved
NetGear ProSafe VPN client (6.12.001) fails after latest Windows 10 update (FVS336Gv2)
Hi, Latest Windows 10 update stopped NetGear VPN client from connecting to the router, Phase 1 fails to complete. None of the proposed solutions work. Please see detailed log at the end ...
DaneA, all,
Windows latest system update (KB 3124200) solved the NetGear VPN problem for me.
For any major Windows update (since 8.1), make sure to repeat the following steps:
1. disable IKEEXT service
2. reinstall NetGear
Good luck!
- Jelena
Hi ThorCarlson,
Welcome to the community! :)
Is the Windows firewall or any anti-virus enabled on your Windows 10 PC? If yes, kindly disable it then check if you are able to open the tunnel.
Regards,
DaneA
NETGEAR Community Team
Turned off Windows firewall and disabled AVG antivirus, no change.
Tunnel was in daily use and working fine until the latest round of Windows 10 updates.
I searched for installed updates between 12/18 and 12/20 and uninstalled Windows security updates:
KB3116900
KB3124200
KB3119147
None helped.
There were also what seems like hundreds of Microsoft Office updates that installed on 12/18. It would be a big effort to roll those back.
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