NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Solved
NetGear ProSafe VPN client (6.12.001) fails after latest Windows 10 update (FVS336Gv2)
Hi, Latest Windows 10 update stopped NetGear VPN client from connecting to the router, Phase 1 fails to complete. None of the proposed solutions work. Please see detailed log at the end ...
DaneA, all,
Windows latest system update (KB 3124200) solved the NetGear VPN problem for me.
For any major Windows update (since 8.1), make sure to repeat the following steps:
1. disable IKEEXT service
2. reinstall NetGear
Good luck!
- Jelena
Hi ThorCarlson,
Welcome to the community! :)
Is the Windows firewall or any anti-virus enabled on your Windows 10 PC? If yes, kindly disable it then check if you are able to open the tunnel.
Regards,
DaneA
NETGEAR Community Team
Firewall off.
Antivirus off.
Uninstalled KB3116900, KB3124200, KB3119147
Ran system restore back to 12/19 (oldest restore point available)
Nothing helped.
Console list:
20151221 20:56:53:586 Default (SA CFPC-P1) SEND phase 1 Aggressive Mode [SA] [KEY_EXCH] [NONCE] [ID] [VID] [VID] [VID] [VID] [VID]
20151221 20:56:53:587 TSocket No socket for IPV4 address 192.168.2.111:500
20151221 20:56:53:587 TSocket message data type IKE (0) could not be sent
20151221 20:56:58:588 Default (SA CFPC-P1) SEND phase 1 Aggressive Mode [SA] [KEY_EXCH] [NONCE] [ID] [VID] [VID] [VID] [VID] [VID]
20151221 20:56:58:589 TSocket No socket for IPV4 address 192.168.2.111:500
20151221 20:56:58:590 TSocket message data type IKE (0) could not be sent
/Console list:
Clearly, something in the recent Windows Update broke this software. Instead of suggesting a paid support call, perhaps the software engineers can troubleshoot this, get the product working again in Windows 10, then post back here with our solution.
We really need this back ASAP.
Hi ThorCarlson / Jelka011,
I apologize for the inconvenience this has caused you. Netgear Support will be able to inquire / consult / escalate this to the engineering team that is why opening up an online case with NETGEAR Support is needed.
Also, it appears that its not just the NEGEAR VPN Client software is affected by the latest Windows 10 updates. Let me share this forum link I found online where it depicts that other software / apps does not work after the latest Windows 10 updates.
I also found this link online where some fix/es has been described to address the issues caused by the Windows 10 upgrade. Be reminded to perform the procedure at your own risk.
Regards,
DaneA
NETGEAR Community TeamHi ThorCarlson / Jelka011 / woogie53 / villelm,
I inquired this forum thread to a higher tier support expert of NETGEAR and I received a response just today with steps that I like to share with you that might resolved the problem. Here are the steps below:
a. Windows 10 updates forced its own IKE service to run. Kindly disabled that, called IKE and AuthIP Ipsec Keying Modules.b. Restart Greenbow’s service, named ‘tbgike’, and then it should work without issue.Likely, this might be the case from now on, as Windows will always push their own client.Regards,DaneANETGEAR Community TeamThis worked for me!
The trick for me, after disabling the IKE service, was to close out the Netgear client and then restart it and it worked. The first time I attempted this. I stopped the IKE service and just attempted to reconnect without closing and restarting the netgear client.
Thanks!
NETGEAR Academy
Boost your skills with the Netgear Academy - Get trained, certified and stay ahead with the latest Netgear technology!
Join Us!
