Forum Discussion

Tutor

Dec 13, 2015

Solved

NetGear ProSafe VPN client (6.12.001) fails after latest Windows 10 update (FVS336Gv2)

Hi, Latest Windows 10 update stopped NetGear VPN client from connecting to the router, Phase 1 fails to complete. None of the proposed solutions work. Please see detailed log at the end ...

Troubleshooting

VPN ProSafe Client Windows 10

Jelka011
Dec 23, 2015
DaneA, all,

Windows latest system update (KB 3124200) solved the NetGear VPN problem for me.

For any major Windows update (since 8.1), make sure to repeat the following steps:
1. disable IKEEXT service
2. reinstall NetGear

Good luck!
- Jelena

DaneA

NETGEAR Employee Retired

Dec 23, 2015

Hi Jelka011,

Kindly try to uninstall then reinstall the VPN Client Professional v6.12.001 on your Windows 10 PC then follow again the steps I shared.

Also, kindly read the recent response of villelm about the steps he did that make it worked for him. Try also the steps that villelm did.

Regards,

DaneA

NETGEAR Community Team

Jelka011

Tutor

Dec 23, 2015

DaneA, all,

Windows latest system update (KB 3124200) solved the NetGear VPN problem for me.

For any major Windows update (since 8.1), make sure to repeat the following steps:

1. disable IKEEXT service

2. reinstall NetGear

Good luck!

- Jelena

ccrooks237
Aspirant
Dec 26, 2015
There is another solution. Export your policies, run the install program uninstalling and re-installing and all will be well. BTW, a very important note. Make sure you have a good internet connection as the uninstall clears the license from the unknown Netgear licenses server, so when you restart, you can be sure the license activates.

Takes about five minutess.

Charles
DaneA
NETGEAR Employee Retired
Dec 28, 2015
Hi ccrooks237,

Welcome to the community!

Thank you for sharing the procedure of the solution you did here in the community.

Cheers,

DaneA
NETGEAR Community Team