Forum Discussion

Aspirant

Nov 26, 2020

Netgear ProSafe VPN Client

I am using the Netgear ProSafe VPN client to connect remotely to the network. This works so far. Now I have a new laptop and I am not able to activate the Netgear VPN software. Always says "internal ...

JohnC_V

NETGEAR Employee Retired

Nov 27, 2020

ACB-Holmen,

Welcome to our community! :)

It seems that you are having issues applying for your VPN Client License. Do you see any error code on your VPN client? May you be able to send me the license key via private message so that we could check it on our end?

Regards,

John

NETGEAR Community Team

ACB-Holmen
Aspirant
Dec 02, 2020
Hi John,
it says error code 70 - internal error.
Please see attached screen shot - in German I am afraid. Screen shot
- JohnC_V
  NETGEAR Employee Retired
  Dec 03, 2020
  ACB-Holmen,
  
  Please try to disable first the firewall and the anti-virus of your PC then try to activate the license again. Please also send me the license key via private message so that we can check it on our end and have it reset.
  
  Regards,
  
  John
  
  NETGEAR Community Team
  - ACB-Holmen
    Aspirant
    Dec 03, 2020
    Hi John,
    did that already with disabling firewall and antivirus. Also used the admin account. No difference. Also install-user account makes it no better.
    The license key I will send by private message
    
    Arnd