NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.

Forum Discussion

Bridgford's avatar
Bridgford
Aspirant
Jul 17, 2018

netgear srx5308 internet speed slow

 My netgear srx 5308 only gives roughly 37mb internet speed even though there is a 200mb Virgin line. Any ideas
Troubleshooting
DaneA's avatar
DaneA
NETGEAR Employee Retired
Jul 17, 2018

Hi Bridgford,

 

Let us isolate the problem.  Kindly answer the questions below:

 

a. Are you connected via a wired connection directly to a LAN port of the SRX5308?  If not, kindly do the test again while your PC is directly connected to a LAN port of the SRX5308 and check the internet connection speed. 

b. Is the modem connected to the WAN port of the SRX5308 a modem-only device or a modem-router combination?

c. What is the current firmware version of the SRX5308?

 

 

Regards,

 

DaneA

NETGEAR Community Team

  • Bridgford's avatar
    Bridgford
    Aspirant
    Jul 18, 2018

    I am connected directly to a LAN port of the SRX5308 and i carried out a speed test.

    This gave me 37mb down and 14 MB upload. This is from a Virgin 200MB line.

    The Virgin modem is a modem router combination.

    The latest firmware on the SRX5308 is 4.3.2-

    • DaneA's avatar
      DaneA
      NETGEAR Employee Retired
      Jul 18, 2018

      Bridgford,

       

      Thanks for the feedback.  Here are my suggestions:

       

      1. Since the Virgin modem is a modem-router combination, I suggest you to configure it to full-bridge mode.  In this way, it will be set as a modem-only device and the Public WAN IP address will be registered to the WAN port of the SRX5308.

       

      2. Upgrade the firmware of the SRX5308 to the latest version which is v4.3.5-3.  You can download it here.  Be sure to perform a factory reset after upgrading the firmware then reconfigure it from scratch in order to start clean using the latest firmware version.  

       

      Let us know the results.

       

       

      Regards,

       

      DaneA

      NETGEAR Community Team

      • Bridgford's avatar
        Bridgford
        Aspirant
        Jul 19, 2018

        Hi

         

        Thank you for the information.

        I have upgraded the Firmware to the latest and factory reset.

        I could not make Hitron Virgin router a Modem only as i need the multiple ports on the back and if i make it a "modem" only, i would have lost them.

        I connected a Draytek modem router and i had 130mb out of this router in normal mode.

        Any other thoughts?

NETGEAR Academy

Boost your skills with the Netgear Academy - Get trained, certified and stay ahead with the latest Netgear technology! 

Join Us!

ProSupport for Business

Comprehensive support plans for maximum network uptime and business peace of mind.

 

Learn More