Port Forwarding HELP needed on SRX5308 for Arlo System

Question

I am looking for a detailed procedure, step by step, on how to Open Ports 443 & 80 - I am totally lost here. I tried following the instructions for Firewall Protection / Inbound Rules (Port Forwarding) on Page 140 of the SRX5308 Reference Manual but I'm just not getting it.

I just purchased (2) Arlo Netgear 5 Camera Systems but won't be able to view any video without these 2 ports Open

Any help would be most appreciated

DaneA · Answer

Hi&nbsp;tomtorre,
&nbsp;
Let me share this forum link I found in the Arlo Community and it might help:
&nbsp;
https://community.netgear.com/t5/Troubleshooting/Base-Station-Not-Connected-to-the-Internet/td-p/965188
&nbsp;
Hope it helps.&nbsp;:smileyhappy:
&nbsp;
&nbsp;
Regards,
&nbsp;
DaneA
NETGEAR Community Team

DaneA · Answer

Hi&nbsp;tomtorre,
&nbsp;
Welcome to the community!&nbsp;:smileyhappy:
&nbsp;
Let us isolate the problem. &nbsp;Kindly answer the questions below:
&nbsp;
a. Did you encounter any error message? &nbsp;If yes, what does the error message says?
b. What is the current firmware version of the SRX5308?
c.&nbsp;I believe you have a modem where the SRX5308 is connected to, is your modem&nbsp;a modem-router combination or a modem-only device?
&nbsp;
I look forward to your response.
&nbsp;
&nbsp;
Regards,
&nbsp;
DaneA
NETGEAR Community Team

tomtorre · Answer

Thanks for the reply&nbsp;A) I am not getting any error messages, I am just trying to be proactive here. &nbsp;The Arlo Netgear Security Camera System will arrive today and I noticed on the Arlo website that ports 443 &amp; 80 must be OPEN in order to stream the Arlo Camera Video to any Smartphone or the Arlo Web App.After searching this community I found a video that shows how to Add a Custom Security Services, so I set up 2 New Ones:Name - Type - Start Port - Finish PortArloONE - TCP - 80 - 80ArloTWO - TCP - 443 - 443&nbsp;I think this is correct so far but I think I have to add these 2 services to Firewall Rules, I haven't so far, I think it's best to wait for the Arlo System to arrive&nbsp;B) Latest Bios, 4.3.3-6 is installed on the SRX5308&nbsp;C) I have a Cable Modem from my ISP and then the SRX5308 is Behind That - this would be the 1st time I ever had to creat Firewall Rules so pardon any ignorance to setting things up.&nbsp;I appreciate your responsetomtorre

DaneA · Answer

Hi&nbsp;tomtorre,
&nbsp;
I agree that we should wait for the Arlo units to arrive. &nbsp;Then, you can set Inbound firewall rules for the Arlo units after it has been set up. &nbsp;
&nbsp;
&nbsp;
Regards,
&nbsp;
DaneANETGEAR Community Team

tomtorre · Answer

Hi DaneA,&nbsp; &nbsp; I just installed my 5 camera Arlo system and it works GREAT to my Smartphone App but I keep getting "Your base station is not connected to the Internet. Please make sure it's powered on and connected to your router." when I try to see the status of my cameras through ANY Web browser on my network. &nbsp;I really think the ports 443 and 80 has to be Open on the Netgear SRX5308... I just don't know how to open these ports - any help is appreciatedThank in AdvanceTom Torre

Forum Discussion

Port Forwarding HELP needed on SRX5308 for Arlo System

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