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Forum Discussion
ProSecure UTM9S
Hi, I am currently in the process of ugrading the firmware on our 2 ProSecure Firewalls. Before i can upgrade the firewall interface informs me i have to have a Support & Maintainace subscrip...
Hello kristopherd1,
Welcome to the community!
The support for NETGEAR UTM products will be EOL (End of life) on 12/31/2016 so the sales for subscriptions for this model has been stopped, you can get more information here. However, the maintenance license now is already given for free, you should be able to pull a maintenance license and then you can update. Can you PM me your serial number so I can check the registration?
Looking forward to your response.
Thanks,
HI John,
The serials are as follows;
2JL21CB700324
&
2JL21CB300312
The units may be registered to an employee that no longer works for us.
If this is the case can the products be registered to a diffrent account?
Many thanks
Kris
Hi kristopherd1,
On behalf of JohnRo, I have checked both serial numbers of your UTM9s. It shows "No Assigned License" on each and the status of both units says "trial."
If you are the owner of both UTM9s and you want it both be registered under your name, kindly contact NETGEAR Support then submit the Proof of Purchase or Sales Invoice of both UTM9s for verification. It is recommended that the devices should be registered to the owner.
Regards,
DaneA
NETGEAR Community Team
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