Forum Discussion

Tutor

Jul 23, 2017

qos does not work

Hello

I am running latest firmware 4.3.3.6 on my FVS336GV2, and all seems to work well except priority for VoIP calls. I tried to set it up numerous times in the QoS Priority menu item for my VoIP phone and still if I am talking on the phone and then try to do some web surfing the phone call gets garbled. I also tried setting high priority for Ports 5060 and ports 10000 to 20000 which I use for RTP and still did not work. Any suggestions would be helpful since I have to stop all Internet activity to talk on the phone.

Troubleshooting

15 Replies

JohnC_V
NETGEAR Employee Retired
Jul 26, 2017
Hi BobC99,

It seems that you are already on the latest firmware. Have you tried resetting it to factory default? Were you able to isolate the issue?

Regards,
- BobC99
  Tutor
  Jul 26, 2017
  yes tried reseting to default numerous times,, does not help
  JohnC_V wrote:
  Hi BobC99,
  
  It seems that you are already on the latest firmware. Have you tried resetting it to factory default? Were you able to isolate the issue?
  
  Regards,
- BobC99
  Tutor
  Jul 26, 2017
  Yes I tried reseting the unit and it does not help.
  - JohnC_V
    NETGEAR Employee Retired
    Jul 26, 2017
    BobC99,
    
    Please download the configuration file of the firewall and upload it via wikisend so that we can inquire this issue that you were having, if it's okay with you. Please pm me the file ID.
    
    Thank you!
    
    Regards,