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Forum Discussion

danny_lang1's avatar
danny_lang1
Follower
Sep 02, 2015

Why does the fvs318 firewall only pass 5gbps signal from a 30gbps signal line?

OK, I have setup a connection through a local cable ISP @30gbps and bypassing the built in wireless function in an Arris 860 modem. Unfortunately the ISP is in control of the Arris settings with that ...
Troubleshooting
GuillermoPiquer's avatar
GuillermoPiquer
Aspirant
Sep 07, 2015
We have an FVS336Gv2 with the latest version of firmware (4.x), and get similar issues. We have 20/20 with ISP and only gets 20/6. Upload speed or very poor for VoIP.

We have a support case opened but ... Probably, got Sonicwall.
  • JohnRo's avatar
    JohnRo
    NETGEAR Employee Retired
    Sep 08, 2015

    Hello GuillermoPiquer,

     

    That's fairly low for an FVS336Gv2, do you have any firewall rules on the router? I have checked your support ticket and it is currently handled by engineering/Level 3. We'll have to wait for an update and see what is going on with your device. 

     

    I'll keep an eye on this post for updates. 

     

    Thanks, 

    • GuillermoPiquer's avatar
      GuillermoPiquer
      Aspirant
      Sep 08, 2015

      Thanks. It's probably a firmware / ROM confict, I think, because we begun with a firmware 3.x (don't remember exactly) and with optimal trhoughtput. Then, after a penetration test detected we have to update firmware to latest version for major security. None of the firmware updates or downgrades have solved the speed issue yet. We have VoIP, some VPN tunnels with other office cities, about 40 outbound rules... And everything is bad, nobody is happy now. We get the 1 year suppoort service and begin friday with call support (before via email support same issue). The support team are very frindly, yes, but not solving anything and the stage is maddening. Bosses are asking for another device not negear.

      • JohnRo's avatar
        JohnRo
        NETGEAR Employee Retired
        Sep 09, 2015

        Hello GuillermoPiquer,

         

        I'll follow up with support to have your case in priority, as of now we'll have to wait on the diagnosis. 

         

        If you have more questions, please feel free to ask. 

         

        Thanks, 

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