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Forum Discussion
SRX5308 - Requires REBOOT every time setting changed in Firewall or IPSec VPN.
Does anyone experience the same issue? Since I noticed this several years, I have to reboot the unit in order for any changes I make to the Firewall or the IPSec VPN to take effect. It is a trouble...
Yes, that how I make changes because it will not let me make any changes otherwise.
Any change that I make in Firewall or IPSec VPN still requires a hardware reboot for the new change to take effect.
It is very inconvenient in our 24 hours operation. I did not have any issue like this with our other firewalls such as Juniper, Nortel and Cisco, but only with SRX5308 I have to reboot every time I make changes.
Even after deleting the VPN policy and look at the log, the deleted policy is active. It is very odd.
Again, I always disable the policy before making a change then re-enable it.
Has anyone had the same issue?
Have you tried to perform a factory reset the SRX5308 then reconfigure it from scratch? If not yet, kindly try it and observe same problem occurs.
Regards,
DaneA
NETGEAR Community Team
Yes, as said in my original post, I have done exactly as you asked. I reset it to the factory default and MANUALLY configured from scratch. It still does the same thing. I made a small change to the IPSec VPN a few days ago and it has not been taken effect. I will have to reboot it today but that causes the whole company operation to be interrupted. The strange thing is though, when it is rebooted, the WAN never come back up no matter how long I wait. I have to reboot it twice for the WAN to come back up. This behavior is very identical on both of our SRX5308 units. Just as an additional information...
And the most odd behavior is that Deleted IPSec VPN tunnel or Firewall rule stays effective until I reboot the unit. It is very odd and very difficult to check the changes I am making...
As I was Googling for a similar issue, I found this. I believe this is due to the very same cause or bug. As my case, a change made to the unit will not be reflected until rebooting it. My issue is very same. Please look at the link. Thank you...
I apologize for I have mislooked that part on your initial post. Since the same problem is still present using the latest firmware and you have already done troubleshooting steps to isolate the problem such as doing a factory reset then reconfigured the SRX5308 from scratch, for me, it seems that its a hardware fault on the firewall.
I suggest you to open a chat / online case with NETGEAR Support. Kindly state your concern and the troubleshooting steps you've done to isolate the problem. Attach a .pdf or .doc copy of the Proof of Purchase or Sales Invoice of the SRX5308 for warranty verification. If ever the hardware warranty is still valid, an online replacement will follow.
Regards,
DaneA
NETGEAR Community Team
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