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Forum Discussion
SRX5308 - Requires REBOOT every time setting changed in Firewall or IPSec VPN.
Does anyone experience the same issue? Since I noticed this several years, I have to reboot the unit in order for any changes I make to the Firewall or the IPSec VPN to take effect. It is a trouble...
I apologize for the inconvenience this has caused you. I believe that all of the troubleshooting steps were already exhausted. If ever the 2 SRX5308 you have are still within the hardware warranty, I suggest you to open a chat or online case with NETGEAR Support and let them know your concern. You might need to submit a .doc or .pdf copy of the Proof of Purchase or Sales Invoice of the 2 SRX5308 for warranty verification. If ever the 2 SRX5308 are still within hardware warranty, an online replacement will follow.
Regards,
DaneA
NETGEAR Community Team
Thank you for your response and advice.
However, I am afraid that replacing both units will not resolve the issue, because both units behaves the same way. And I factory reset both units and manually re-programmed from scratch. When I called Netgear support and reported this buggy behavior, I was asked to pay $ to do anyting beyond. I am really stuck. Can you remotely diagnose? Thank you.
We do have a working SRX5308 in our laboratory. What I can do is load the config file from your SRX5308 to our SRX5308 and check if I'll encounter the same problem as yours. Kindly send me the config file of your SRX5308 by providing me a download link. Be reminded to give me the password or change the password to the default password before sending me your config file so that I could login to the web-GUI of our SRX5308 once I load the your config file to check the configuration as well.
Regards,
DaneA
NETGEAR Community Team
Thank you for offering that option. I feel confident about such approach. Are you by any chance in SoCal? If so I will bring my SRX5308 over to your facility.
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