NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.

Forum Discussion

rudyhess's avatar
rudyhess
Aspirant
Jul 13, 2015

Unable to access the Internet from clients behind FVS318G!

We recently upgraded from a fully-operational FVS318 to FVS318G for enhanced throughput and features. Everything on the network was kept the same except the FVS318 was replaced with a FVS318G running the latest firmware (3.1.1-18). Clients were able to connect out to the Internet previously through the FVS318 but are now unable to on the FVS318G!

There is no doubt that the FVS318G device is connected and communicating properly with the WAN as I can connect into the VPN remotely and communicate with hosts on the LAN as well as remotely administer the device either via it's WAN IP or from the VPN by addressing it's LAN IP. Also, a packet trace/packet dump from the Monitoring section shows the packets it sees traversing the WAN such as ARP requests and other broadcasts.

The LAN subnet is 10.10.10.0/24 and the WAN IP is manually/statically set. DHCP is disabled DHCP for the LAN. I can ICMP PING the WAN IP as well as the internal LAN IP (over VPN) and access LAN resources from the VPN connection. Again, the device is properly connected to the WAN and is able to send/receive packets as evidenced by VPN clients being able to communicate over the VPN to the LAN.

It's as if NAT is not working. Below is output from both the FVS318G's telnet CLI interface and a client Linux machine behind the firewall and plugged directly into one of the ports on the FVS318G, trying to connect to remote websites and ICMP PING remote hosts. It can communicate with the LAN and the FVS318G at it's LAN interface IP just fine yet cannot get anything out to the Internet.

NOTE: It is able to resolve DNS hostnames because the DNS server is connected both the LAN and the WAN directly and does not have to go through the FVS318G to get access to the Internet.

EXAMPLE BELOW:

From the FVS318G interface:

Firmware:
FVS318G$ /admin/firmStatus

3.1.1-18 -

Route tables:
FBS318G$ /monitor/diag/routeDisplay

4 204.210.0.129 255.255.255.255 0.0.0.0 0
4 204.210.0.128 255.255.255.224 0.0.0.0 0
2 10.10.10.0 255.255.255.0 0.0.0.0 0
4 default 0.0.0.0 204.210.0.129 0


From the Linux client behind the firewall:

root@server1:~# ip route show dev p1p1
default via 10.10.10.1
10.10.10.0/24 proto kernel scope link src 10.10.10.20
You can see here, the LAN subnet and route is correct as the FVS318G is at 10.10.10.1.

root@server1:~# ping -c 5 www.google.com
PING www.google.com (173.194.200.147) 56(84) bytes of data.

--- www.google.com ping statistics ---
5 packets transmitted, 0 received, 100% packet loss, time 4030ms

root@server1:~# nc -vv -w 10 www.google.com 80
nc: connect to www.google.com port 80 (tcp) timed out: Operation now in progress


As you can see, no connections nor ICMP can get out. I talked with the NetGear support and they had no idea.

Does anyone have any idea what could be causing this? I also added OUTBOUND rules to ALLOW ALL to see if that was the cause, but it isn't. There aren't any other firewall rules in place that I'm aware of that would be causing this.

I'm open to any suggestions. Thank you!

4 Replies

  • Have you tried to reboot your FVS318G?
    If rebooting does not help, did you try to factory reset and reconfigure the FVS318G from scratch?
  • What Rules are setup, Inbound and Outbound? Post screenshots. Did you run a traceroot to see where the break is? Do the PC's have static IP's? Turn on DHCP on the router and setup a PC for a dynamic IP and see if it works.
  • Sasword wrote:
    Have you tried to reboot your FVS318G?
    If rebooting does not help, did you try to factory reset and reconfigure the FVS318G from scratch?


    Yes it has been rebooted several times; and the FVS318G was reset originally after I bought it and configured from that point.

    Thanks,

    Rudy
  • adit wrote:
    What Rules are setup, Inbound and Outbound? Post screenshots.


    Did you run a traceroot to see where the break is?


    Do the PC's have static IP's?


    Turn on DHCP on the router and setup a PC for a dynamic IP and see if it works.


    There are no Inbound rules; Outbound is set to ALLOW ALL. The PCs have static IPs. Traceroute fails because for some reason the VPN cannot apparently get out to the Internet (yet can respond to VPN connections, incoming web requests etc. from the WAN). I will try DHCP right now and will update with fix.

NETGEAR Academy

Boost your skills with the Netgear Academy - Get trained, certified and stay ahead with the latest Netgear technology! 

Join Us!

ProSupport for Business

Comprehensive support plans for maximum network uptime and business peace of mind.

 

Learn More