NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Solved
Virtual Passage Installation error - Windows 7 and Netgear FVS336Gv2 VPN Firewall
I have a Netgear FVS336Gv2 VPN Firewall with the firmware 4.3.3-5 installed but I can't get my Windows 7 Professional machines to connect properly. The Windows 7 machines are 64-bit and they can log...
I still can't get into the Community site to view the link you sent, but I was able to access the PDF you made available through the app.box. I followed those instructions and now I am able to get the Virtual Passage installation to work. Thank you for the help!
I tried again (closing out Chrome completely) and after entering my credentials I got the same "Access Denied" message.
Also, I just tried lauching the connection using IE 11 64-bit (instead of the default 32-bit) and I don't get the error message any more about adding the site to the Trusted Sites. However, the Virtual Passage installation still fails after I click on the VPN tunnel link.
Hi cisberg,
Were you able to access the link I have provided? Its because I can access it just fine on a different PC just by signing in to the new Netgear community.
Kindly try the following steps below:
1. Close IE11 64-bit
2. Download and install Microsoft Visual C++ 2005 and Visual C++ 2008. Here are the links below respectively:
http://www.microsoft.com/en-us/download/details.aspx?id=18471
http://www.microsoft.com/en-us/download/details.aspx?id=10015
3. Open IE11 64-bit
4. Added the portal to "Trusted Sites."
5. Tried to login to the Portal.Note: If ever the above steps does not work, try to reboot your PC and try to login to the portal again.
Regards,
DaneA
Netgear Community Team
I installed the two items you mentioned and even after rebooting the Virtual Passage installation still fails. I double-check to make sure the site was in the Trusted Site and I verified that all ActiveX controls were set to either "Enable" or "Prompt". Is there anything else I can try? I don't understand how the firmware states it works for up to Windows 8.1 but I can't get the Windows 7 Professional computers to connect.
Hi cisberg,
Were you able to access the forum thread I have provided on my first response to you? If not yet, just kindly access this link below then kindly follow the steps provided:
https://app.box.com/s/9izodg83gsixbtc8i91y
Are there any software firewall or anti-virus installed on your Windows 7 Professional computers? If yes, kindly disable it for the meantime then try to login to the Portal again. Check if it helps.
Furthermore, kindly check this article below as your reference guide on how to configure SSL VPN:
Regards,
DaneA
Netgear Community Team
NETGEAR Academy
Boost your skills with the Netgear Academy - Get trained, certified and stay ahead with the latest Netgear technology!
Join Us!
