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Solved
VPN Client Pro - License Reset Please
I have a VPN Client that suddently had it's license deactivated. It is one member of a 5-pack and has been operational for years. Now when I try to reactivate I get the error "license already in use"...
I got your private message and sent a request to reset your VPN license key. As an update, I got a feedback that one of the 5-user VPN license key has been reset as per the e-mail address you have provided. You may register again the VPN license key.
If ever your concern has been addressed or resolved, I encourage you to mark the appropriate reply as the “Accepted Solution” so others can be confident in benefiting from the solution. The NETGEAR Community looks forward to hearing from you and being a helpful resource in the future!
Regards,
DaneA
NETGEAR Community Team
I got your private message and sent a request to reset your VPN license key. As an update, I got a feedback that one of the 5-user VPN license key has been reset as per the e-mail address you have provided. You may register again the VPN license key.
If ever your concern has been addressed or resolved, I encourage you to mark the appropriate reply as the “Accepted Solution” so others can be confident in benefiting from the solution. The NETGEAR Community looks forward to hearing from you and being a helpful resource in the future!
Regards,
DaneA
NETGEAR Community Team
Thanks for your super-quick response! Appreciate that.
CC
Just a followup to this issue.
The re-activation worked fine after the license was reset, however when I tried to start the VPN client it hung, apparently trying to load the configuration file?
I uninstalled the client and try to reinstall. I got an error "Unable to restore the VPN configuration". Clicked ok and the installation hung.
I uninstalled the client again. Then discovered there was still a folder - Windows 10 C:\Program Data\Netgear. I deleted that folder then installation went fine and client works, along with custom configuration. Uninstall probably should have removed it.
The whole thing started when the client license was deactivated suddently. I suspect perhaps a recent upgrade to CyberGhost VPN may have caused a conflict? Time will tell I guess.
Thanks for reset the client so quickly!
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