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Forum Discussion
VPNG05L reset license
Hello, I´ve changed my laptop and install vpn ipsec client but when I try to activate the software I get error code 33 (the license is already activated in other device).
How can I activate the software once again?
Regards.
3 Replies
LAK1,
Welcome to the community! :)
The VPN license key needs to be reset so that you can use it to the new laptop. Kindly send me the following below via private message:
a. the VPN license key that needs to be reset
b. e-mail address/es that was used when you have registered the VPN license key
Regards,
DaneA
NETGEAR Community Team
Hello DaneA,
the license I need reset is the following:
email:d.laquidain@againsl.com
license: 444xxx-xxxxxx-xxxxxx-xxxxxx
Regards
LAK1,
I just got a feedback from the higher tier of NETGEAR Support that your VPN license key has been reset. :) You may now re-register it to your new laptop.
If you were able to re-register it and have no further concerns, I encourage you to mark the appropriate reply as the “Accepted Solution” so others can be confident in benefiting from the solution.
Regards,
DaneA
NETGEAR Community Team
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