NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Solved
Windows 10 Netgear ProSafe VPN Client not working at all or not well?
Using an FVS336Gv2 and Netgear ProSafe VPN client: It works with Windows 7 It sometimes does not work at all with Windows 10. It sometimes works with Windows 10 but has dropouts. What should I...
OK. It appears that we finally have it working.
This is using an FVS336Gv2 and we updated the firmware to the latest. Perhaps this was the key change.
The clients are 5.51.001
Service: "IKE and AuthIP IPSEC Keying Modules" is Disabled.
It worked fine for Windows 7 but Windows 10 required that we uninstall the client and reinstall it after the router firmware change.
Now it seems to be working for all the Windows 10 machines.
Hi fred339,
I have read this forum thread: https://community.netgear.com/t5/VPN-Software/Has-anyone-tested-Prosafe-VPN-Client-on-Windows-10/m-p/972726#M6 and you have tried the steps given but it did not work.
Kindly refer to the image below and check if the Windows Compatibility Mode for Windows 7 would help:
Regards,
DaneA
Netgear Community Team
I did that but no change on one that doesn't work.
The Console shows repeated:
Default (SA Ikev1Gateway-P-1) SEND phase 1 Aggressive Mode [SA] [KEY_EXCH] [NONCE] [ID] [VID] [VID][VID][VID][VID]
Hello fred339,
What VPN software version are you using? Can you please test this version of the client software? Also, as what DaneA suggested you also have to run it in compatibility mode.
I'll look forward to your response.
Thanks,
So, the suggestion is to use the older version of the client software? Actually have done that as well.
Also have done, as I said, everything that's suggested including the compatibility.
Hi fred339,
It seems that you have exhausted all of the possible steps on your end. You may want to consider to contact Netgear Support to have your problem be checked and logged: http://support.netgear.com/general/contact/. Just to set your expectation, a support contract might be offered to you if ever your Netgear device is out of support warranty.
Regards,
DaneA
Netgear Community Team
What router and firmware is it interfacing with?
UTM150, 3.6.2-1
The VPN software is really the same on all of them I find.
OK. It appears that we finally have it working.
This is using an FVS336Gv2 and we updated the firmware to the latest. Perhaps this was the key change.
The clients are 5.51.001
Service: "IKE and AuthIP IPSEC Keying Modules" is Disabled.
It worked fine for Windows 7 but Windows 10 required that we uninstall the client and reinstall it after the router firmware change.
Now it seems to be working for all the Windows 10 machines.
NETGEAR Academy
Boost your skills with the Netgear Academy - Get trained, certified and stay ahead with the latest Netgear technology!
Join Us!
