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Forum Discussion
jasondunn
Apr 13, 2024Apprentice
Anyone else wake up to a dozen failed firmware update emails/alerts for the WAX620s?
I have three WAX620 APs deployed in my home. V10.8.5.7 firmware on all of them. I do not pay the fee to get the app-based service, I manually update the firmware on all of them. I woke up this mornin...
- Apr 18, 2024
Here is some additional context on this topic. On 30th March, NETGEAR released firmware updates (v10.8.5.7/v9.9.4.7) for our Insight-manageable wireless access points. Following long-term stress testing of this firmware, it was found that access points running this firmware could, under certain conditions, encounter a memory leak. This was dependent on configuration and load on the access point. As result of this memory leak, some affected APs may have unexpectedly rebooted. The firmwares were taken down on 13th April. On the same day, we performed some mitigation activities on the Insight platform to stabilize the affected APs. As a result of this mitigation activity, some Insight accounts, to which the affected APs were registered, may have received some false positive Insight notifications between 07:00 to 08:45 PDT on 13th April. These notifications will have been similar to those received by jasondunn and can be safely ignored. A new firmware is being released today to address this issue. It is recommended to upgrade to this new version as soon as possible.
jasondunn - are you certain that your APs are not managed by Insight? You can check the management mode by logging on to the admin page and going to Management - Configuration - System - Basic - Management Mode. Please send me a PM if you are unsure.
RipTWD - since your APs are running v10.8.5.7, then the unexplained reboot may have been caused by the memory leak described above. When the new firmware releases today, please upgrade as soon as possible. We should still try to understand how your APs got to v10.8.5.7. Did you manually update the APs after March 30th?
RennaD
Apr 16, 2024NETGEAR Moderator
If you received the notifications last April 13th around 7:15AM PST to 8:50AM PST then this is expected. On that day, engineering have applied changes through Insight which would help stabilize APs running on latest firmware. As a result you may have received the notification "The device configuration has failed." and in some cases, "Failure Reason: An error occurred while updating the firmware." Some APs, which has ran into low memory, would have rebooted.
Have a lovely day,
RennaD
NETGEAR Team
RennaD
Apr 17, 2024NETGEAR Moderator
Hello jasondunn,
What was applied was not a firmware update, but rather an enhancement to APs that are on latest firmware which your APs are on (V10.8.5.7). Are your WAX620 set to Insight Management mode? Can you check if Schedule Firmware Update is enabled on the Insight Portal?
Have a lovely day,
RennaD
NETGEAR Team
- RipTWDApr 17, 2024Tutor
Mine were not set to automatically update
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