NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Solved
Anyone else wake up to a dozen failed firmware update emails/alerts for the WAX620s?
I have three WAX620 APs deployed in my home. V10.8.5.7 firmware on all of them. I do not pay the fee to get the app-based service, I manually update the firmware on all of them. I woke up this mornin...
Here is some additional context on this topic. On 30th March, NETGEAR released firmware updates (v10.8.5.7/v9.9.4.7) for our Insight-manageable wireless access points. Following long-term stress testing of this firmware, it was found that access points running this firmware could, under certain conditions, encounter a memory leak. This was dependent on configuration and load on the access point. As result of this memory leak, some affected APs may have unexpectedly rebooted. The firmwares were taken down on 13th April. On the same day, we performed some mitigation activities on the Insight platform to stabilize the affected APs. As a result of this mitigation activity, some Insight accounts, to which the affected APs were registered, may have received some false positive Insight notifications between 07:00 to 08:45 PDT on 13th April. These notifications will have been similar to those received by jasondunn and can be safely ignored. A new firmware is being released today to address this issue. It is recommended to upgrade to this new version as soon as possible.
jasondunn - are you certain that your APs are not managed by Insight? You can check the management mode by logging on to the admin page and going to Management - Configuration - System - Basic - Management Mode. Please send me a PM if you are unsure.
RipTWD - since your APs are running v10.8.5.7, then the unexplained reboot may have been caused by the memory leak described above. When the new firmware releases today, please upgrade as soon as possible. We should still try to understand how your APs got to v10.8.5.7. Did you manually update the APs after March 30th?
Here is some additional context on this topic. On 30th March, NETGEAR released firmware updates (v10.8.5.7/v9.9.4.7) for our Insight-manageable wireless access points. Following long-term stress testing of this firmware, it was found that access points running this firmware could, under certain conditions, encounter a memory leak. This was dependent on configuration and load on the access point. As result of this memory leak, some affected APs may have unexpectedly rebooted. The firmwares were taken down on 13th April. On the same day, we performed some mitigation activities on the Insight platform to stabilize the affected APs. As a result of this mitigation activity, some Insight accounts, to which the affected APs were registered, may have received some false positive Insight notifications between 07:00 to 08:45 PDT on 13th April. These notifications will have been similar to those received by jasondunn and can be safely ignored. A new firmware is being released today to address this issue. It is recommended to upgrade to this new version as soon as possible.
jasondunn - are you certain that your APs are not managed by Insight? You can check the management mode by logging on to the admin page and going to Management - Configuration - System - Basic - Management Mode. Please send me a PM if you are unsure.
RipTWD - since your APs are running v10.8.5.7, then the unexplained reboot may have been caused by the memory leak described above. When the new firmware releases today, please upgrade as soon as possible. We should still try to understand how your APs got to v10.8.5.7. Did you manually update the APs after March 30th?
Ok, this is clear now. Yes I updated all three APs myself with the 10.8.5.7 firmware a couple of weeks ago. What’s not clear is why I received an email this morning telling me that 10.8.6.3 is available but when I log into my AP running 10.8.5.7 and force a firmware check it says there’s no new firmware available. 🫤
Do the emails go out before the firmware is actually available?
Hi jasondunn - as of writing this, the firmware has been posted to the NETGEAR support site and has also been made available for installation through Insight (I suspect you received the Insight notification). It will become available via the 'Check for upgrade' button in the local admin page of the AP very soon.
NETGEAR Academy
Boost your skills with the Netgear Academy - Get trained, certified and stay ahead with the latest Netgear technology!
Join Us!
