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Anyone else wake up to a dozen failed firmware update emails/alerts for the WAX620s?
I have three WAX620 APs deployed in my home. V10.8.5.7 firmware on all of them. I do not pay the fee to get the app-based service, I manually update the firmware on all of them. I woke up this mornin...
Here is some additional context on this topic. On 30th March, NETGEAR released firmware updates (v10.8.5.7/v9.9.4.7) for our Insight-manageable wireless access points. Following long-term stress testing of this firmware, it was found that access points running this firmware could, under certain conditions, encounter a memory leak. This was dependent on configuration and load on the access point. As result of this memory leak, some affected APs may have unexpectedly rebooted. The firmwares were taken down on 13th April. On the same day, we performed some mitigation activities on the Insight platform to stabilize the affected APs. As a result of this mitigation activity, some Insight accounts, to which the affected APs were registered, may have received some false positive Insight notifications between 07:00 to 08:45 PDT on 13th April. These notifications will have been similar to those received by jasondunn and can be safely ignored. A new firmware is being released today to address this issue. It is recommended to upgrade to this new version as soon as possible.
jasondunn - are you certain that your APs are not managed by Insight? You can check the management mode by logging on to the admin page and going to Management - Configuration - System - Basic - Management Mode. Please send me a PM if you are unsure.
RipTWD - since your APs are running v10.8.5.7, then the unexplained reboot may have been caused by the memory leak described above. When the new firmware releases today, please upgrade as soon as possible. We should still try to understand how your APs got to v10.8.5.7. Did you manually update the APs after March 30th?
Here is some additional context on this topic. On 30th March, NETGEAR released firmware updates (v10.8.5.7/v9.9.4.7) for our Insight-manageable wireless access points. Following long-term stress testing of this firmware, it was found that access points running this firmware could, under certain conditions, encounter a memory leak. This was dependent on configuration and load on the access point. As result of this memory leak, some affected APs may have unexpectedly rebooted. The firmwares were taken down on 13th April. On the same day, we performed some mitigation activities on the Insight platform to stabilize the affected APs. As a result of this mitigation activity, some Insight accounts, to which the affected APs were registered, may have received some false positive Insight notifications between 07:00 to 08:45 PDT on 13th April. These notifications will have been similar to those received by jasondunn and can be safely ignored. A new firmware is being released today to address this issue. It is recommended to upgrade to this new version as soon as possible.
jasondunn - are you certain that your APs are not managed by Insight? You can check the management mode by logging on to the admin page and going to Management - Configuration - System - Basic - Management Mode. Please send me a PM if you are unsure.
RipTWD - since your APs are running v10.8.5.7, then the unexplained reboot may have been caused by the memory leak described above. When the new firmware releases today, please upgrade as soon as possible. We should still try to understand how your APs got to v10.8.5.7. Did you manually update the APs after March 30th?
>> Following long-term stress testing of this firmware, it was found that access points running this firmware could, under certain conditions, encounter a memory leak. This was dependent on configuration and load on the access point. As result of this memory leak, some affected APs may have unexpectedly rebooted.
All four, at the same time? I applaud myself on how perfectly I load balanced my access points 🙂
I'll update this weekend & keep an eye on things.
Thanks
I'm getting emails urging me to update the firmware, yet just a few minutes ago I checked again and my AP will not see a newer firmware. I have one of my three APs still under the trial of Insight cloud management, so I tried from the app, and that failed with a very "There was an error" message. Why would Netgear send communications to customers urging them to update but not have the update available? This is quite frustrating.
Hello jasondunn,
Checking the attached screenshot, the AP's firmware is already the latest which is version 10.8.6.3. As for the AP that is on Insight, can you try to Update again. If same issue exist I suggest to do a local update via the UI. Please see steps below:
1. Go to Management - Maintenance - Upgrade - Firmware Upgrade
2. Click Upgrade Now if the Latest available version is 10.8.6.3
3. If it's not, kindly download it using the link below then unzip the file:
https://www.downloads.netgear.com/files/GDC/WAX620/WAX620_firmware_V10.8.6.3.zip
4. Select Local for Upgrade Options
5. click Browse File, locate the firmware file then click Upgrade
Have a lovely day,
RennaD
NETGEAR TeamI took a screenshot of the wrong AP, that one was updated, but the other two are stuck on V10.8.5.7 and no amount of checking for updates will get the AP to update, so I'll pursue the manual update route. But why doesn't the manually-initiated process work?
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