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jazzaus_tts's avatar
jazzaus_tts
Tutor
May 06, 2022

Can't connect to ORBI channel sometimes

We are in a small office with the SRR60 and a single SRS60. Firmware V2.7.0.122. Everything configured and working for over a year. No recent changes other than firmware updates when available. 4 c...
plemans's avatar
plemans
Guru - Experienced User
May 06, 2022

Are you on iOS (and the coworker with the issue)?

Are you using random ip/mac address?
or icloud relay?

  • jazzaus_tts's avatar
    jazzaus_tts
    Tutor
    May 24, 2022

    The laptops in question are Windows 10.

    No iOS or Android devices seem to be having the problem.

    I am using dynamic ip addressing with the ORBI performing DHCP tasks for LAN assignment.

    For internet ip address the ip is dhcp as well from our provider.

     

    • plemans's avatar
      plemans
      Guru - Experienced User
      May 24, 2022

      what modem/gateway is the orbi connected to? 

      • jazzaus_tts's avatar
        jazzaus_tts
        Tutor
        May 31, 2022

        I thought I replied to you but I can't see my reply in the string so here it is again:

         

        We have Spectrum as a provider. 
        The modem is:

         Hardware Information
         
        System:ARRIS DOCSIS 3.0 Touchstone Residential Gateway
        HW_REV: 5
        VENDOR: Arris Interactive, L.L.C.
        BOOTR: 2.2.0.27
        SW_REV: 9.1.203B6.SIP.PC20.TW
        MODEL: DG1670A
        Serial Number:F43BPP7DV500820
          
        Options: 
         Firmware Build and Revisions
        Firmware Name:TS0901203B6_020420_16XX.GW_PC20_TW
        Firmware Build Time:Tue Feb 4 14:35:26 EST 2020
        eSAFE 0 FW Revision:TS0901203B6_020420_ARRIS_GW

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