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Forum Discussion
Can't connect to ORBI channel sometimes
We are in a small office with the SRR60 and a single SRS60. Firmware V2.7.0.122. Everything configured and working for over a year. No recent changes other than firmware updates when available. 4 c...
Are you on iOS (and the coworker with the issue)?
Are you using random ip/mac address?
or icloud relay?
The laptops in question are Windows 10.
No iOS or Android devices seem to be having the problem.
I am using dynamic ip addressing with the ORBI performing DHCP tasks for LAN assignment.
For internet ip address the ip is dhcp as well from our provider.
what modem/gateway is the orbi connected to?
I thought I replied to you but I can't see my reply in the string so here it is again:
We have Spectrum as a provider.
The modem is:Hardware Information System: ARRIS DOCSIS 3.0 Touchstone Residential Gateway
HW_REV: 5
VENDOR: Arris Interactive, L.L.C.
BOOTR: 2.2.0.27
SW_REV: 9.1.203B6.SIP.PC20.TW
MODEL: DG1670ASerial Number: F43BPP7DV500820 Options: Firmware Build and Revisions Firmware Name: TS0901203B6_020420_16XX.GW_PC20_TW Firmware Build Time: Tue Feb 4 14:35:26 EST 2020 eSAFE 0 FW Revision: TS0901203B6_020420_ARRIS_GW Looks like that modem is a modem/router combo device.
It can cause a double nat. it usually doesn't cause a lot of issues but it can.
A double nat happens when you cascade more than 1 router.
https://kb.netgear.com/30186/What-is-Double-NAT
Fixes? There’s 3 options but only use 1.
1. Put the modem/gateway in modem only/pass through mode. This disables its routing functions. Not all ISP's modem only mode works properly.
2. Leave the modem/gateway in router mode but put the Netgears IP address into its DMZ. This forwards the data to the netgear. You can either leave the modem/gateway’s wireless enabled or disabled. Just make sure its using a different wifi channel to prevent interference
3. Put the Netgear into access point mode. This disables its routing functions. Wifi/ethernet still works but it does disable some features.
https://kb.netgear.com/26765/Which-features-are-disabled-on-my-NETGEAR-router-when-it-is-set-to-AP-Mode
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