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Forum Discussion

yawm's avatar
yawm
Tutor
Jun 13, 2022

Disconnect issues with WAX630 (802.1X)

In our offices, we are using 8 of WAX630 devices (previous and latest firmware 9.6.2.8 and 9.6.3.2), all connected through Ethernet Cables to our Mikrotik Router (MikroTik Cloud Core Router CCR1009-...
RaghuHR's avatar
RaghuHR
NETGEAR Expert
Jun 13, 2022

Hi yawm  Welcome to the NETGEAR community !

 

Could you please share the diagnostic logs from the Insight and send me via PM to download. You can use any cloud storage to upload the diagnostic logs.  Please take the logs at the time of the issue from all the APs so that we can match with timestamps and understand if there is any issues with roaming. Mention the MAC address of the affected wireless client to trace from the logs.

 

Thanks,

Raghu,

  • yawm's avatar
    yawm
    Tutor
    Jun 14, 2022

    Diagnostics sent. Thank you!

  • yawm's avatar
    yawm
    Tutor
    Jun 29, 2022

    Hi,

     

    did you got time to check the diagnostics files sent? Have you been able to figure out where the issues come from?

     

    Thank you and kind regards,

    • RaghuHR's avatar
      RaghuHR
      NETGEAR Expert
      Jun 29, 2022

      Hi yawm 

       

      Yes I've received your logs. We are investigating it still. Will update you soon with our findings.

       

      Thanks for your patience.

       

      Raghu.

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