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Forum Discussion
Solved
RMA telephone number for the UK
Does anyone know the number? The Support / Contact Us will not provide a number. BTW My WAP died after attempting a firmware upgrade to v3.6.9 you have been warned!
Hi John,
I have an RMA!
I used the UK support number - 0344 875 4000 and was put through the tech department.
We agreed that I had tried eveything to revive the 350 and an RMA was then duly issued.
Thank you for your interest and help.
Nick..
Hi wpslo,
Once you are already on the NETGEAR support site, you may need to create a chat / case online first so that the contact number for your country will be provided and also please be ready with a soft copy of the Proof of Purchase or Invoice of the device for warranty verification. If ever the device is still under warranty, an online replacement will be provided.
Regards,
Hi John,
Thank you for replying.
I have a problem creating a chat / case online.
My registered products list does not show the WNDAP350 but when
I try to register it I get the reply that it is already registered.
That is as far as I can get.
Regards, Nick.
Please use the same email address that you used on registering the device or if it still not going to work. Please try opening a case using this option "Get answers about NETGEAR products before I buy". We are just going to use this option in order for us to create a chat / case online but once you already have a support expert, please let them know the status of the WNDAP350.
Regards,
Hi John,
Thank you for those two suggestions.
I still have the "NETGEAR Customer Support Account Information" from which I can tell that I am
using the correct email address for the wndap350.
The "Get answers about NETGEAR products before I buy" option seems to have disappeared although
I definitely saw it a couple of days ago.
Thanks , Nick.
Hi John,
I have an RMA!
I used the UK support number - 0344 875 4000 and was put through the tech department.
We agreed that I had tried eveything to revive the 350 and an RMA was then duly issued.
Thank you for your interest and help.
Nick..
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