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Forum Discussion
Doug_Ho
Jan 12, 2021Apprentice
WAC505 Zero Day SSID password excludes spaces
Is there a way to report bug to Netgear firmware person here - without having to *pay* for support since my product is around 100 days old? If so, here goes (otherwise I guess the bug will just keep...
schumaku
Jan 13, 2021Guru - Experienced User
Good find - thank you for reporting! Interesting would be the firmware version which was installed when the issue happend.
Of course you can report such issues here in the community. Netgear reps like RaghuHR will take care of it. Suspect this applies to all WAC5xx and WAX6xx Zero Day Web UIs.
Doug_Ho wrote:... (otherwise I guess the bug will just keep happening until someone either pays or happens to notice it within the first 90 days):
A pure statistical problem 8-). How many WAC505 owners try to add a space char - valid as per IEEE Std. 802.11i-2004, Annex H.4.1 2. "Each character in the pass-phrase must have an encoding in the range of 32 to 126 (decimal), inclusive" - in the Day Zero UI, and then again after the 90 days of complimentary technical support. I guess very few ... and most have silently worked around as you did.
Doug_Ho wrote:When encountering the initial "Zero Day" configuration where you enter things such as desired SSID and password, I have found that spaces typed in as part of the password are ignored. Using Chrome browser, choosing local web management, WPA2, etc.
...
The frustrating part is that there is no warning of limitation at the time you are typing spaces (or clicking to proceed) in the Zero Day. So you have to realize the problem on your own, then you learn to log in and add the spaces.
Absolutley - it's not acceptable input strings are parsed, truncated, concatenated, or changed in any other way without notifying the user.
A side problem: 1st level support must allow bug reports regardless of the support status. This might be difficult to adjust for them...
Doug_Ho
Feb 02, 2021Apprentice
schumaku wrote:Good find - thank you for reporting! Interesting would be the firmware version which was installed when the issue happend.
Suspect this applies to all WAC5xx and WAX6xx Zero Day Web UIs.
FWIW, I installed new WAX610 today, which arrived with firmware 9.0.1.9 and did NOT have any problem with WPA2 containing spaces during Zero Day web setup. So perhaps the dropping of spaces bug was fixed somewhere between WAC505's 1.5.3.10 and that 9.0.1.9
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