Forum Discussion

Aspirant

Nov 12, 2019

Solved

wac720 wifi drop outs

Hi all,

I'm hoping you can help. I have 2 x wac720 in an ensemble, both using 2.4GHz and 5GHz, both have 2 security profiles on each frequency (so 4 profiles in total on each device). Issue I have is that when using a wifi analyser to investigate intermittent connectivity problems, I can see that one of more of the profiles are frequently dropping, especially the 2.4 which happens every few seconds. Firmware is the latest (3.9.1.0), and thinking it was a hardware related issue with one of the units I have swapped in another 720 but it has made no difference to the profile drops. Total number of clients per device is approx 5 - 10 which are a mixture of iPhones and Android tablets.

Any and all suggestions to resolve appreciated.

Thanks

RaghuHR
Nov 15, 2019
Hi NormanP

Thanks for sharing the logs. Please see the attached our analysis.

Raghu
WAC720 wifi drop.pdf313 KB

7 Replies

RaghuHR
NETGEAR Expert
Nov 12, 2019
Hi Norman Pinkney , Did you checked your clients might have connected to the another profile of the other AP since you mentioned you ensemble setup. Also please share the detailed logs with mentioning the MAC address of the device to track. Thanks, Raghu
- NormanP
  Aspirant
  Nov 13, 2019
  Hi Raghu, the wifi analyser I'm using is on an Android pad so it shows all the profiles the ensemble should be broadcasting - I've attached a screen shot that shows the 4 x 2.4GHz and 4 x 5GHz profiles.You can see some noise coming from neighbouring signals at the base of the chart but you can also see where the signals from my WAC720 ensemble are dropping, (orange, 2 x blue & green trace lines). At the same time as these drop, I see the profile name disappear from the wifi connections availble to the Android pad.
  The wifi MAC addresses are:
  2.4GHz
  08:02:8E:3D:59:60 & 9C:3D:CF:B1:4C:00
  5GHz
  08:02:8E:3D:59:70 & 9C:3D:CF:B1:4C:10
  
  I will attached log files for each of the WAC720 devices in follow on posts as I cannot seem to attach more than one file per post?.
  Thanks for your help,
  Norman
  
  2019-11-13-221650.pdf114 KB
  - NormanP
    Aspirant
    Nov 13, 2019
    Hi Raghu - when I try to attach the TAR log file from my AP to one of these posts it is rejected. Renaming it to .pdf doesnt help either... how do I share log files?
    Thanks