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Forum Discussion

1Coops's avatar
1Coops
Aspirant
Jan 03, 2024

WAX220 WIFI Disconnects on Apple devices

Please help, this has been doing my nut in.   WAX220 WIFI AP for some reason keeps disconnecting Apple Iphones for a minute frequently and causes calls on facetime to freeze and become unsuitable t...
Nivedita's avatar
Nivedita
NETGEAR Expert
Apr 30, 2024

Hi All,

Good day!

Please contact me to receive an updated WAX220 firmware version that includes the fix for the disconnection issue on Apple devices. The official firmware release for the WAX220 will be available later.

 

Thank you,

Nivedita 

hallcristobal's avatar
hallcristobal
Aspirant
May 03, 2024

Hi Nivedita ,

I have this AP and use mainly Apple products in my house and would benefit from this. I've been having this issue since I purchased this device the end of September and am currently on Firmware Version V1.0.3.3.

 

Interestingly enough I have an addition with my issue: I have 3 SSIDs broadcasting, on 3 different VLANs (1, 100, 1000) - All have the same settings on the AP except the passcodes.

Devices connected to the SSID with VLAN 100 do not disconnect. All other devices connecting to the other 2 will, including my Android Devices (Pixel & Nvidia Shield) within 30 minutes of connecting, notably when there's a stream of data going through (file transfer, watching youtube, talking in a discord call).

 

Thank you

 

  • Jmpappjam's avatar
    Jmpappjam
    Tutor
    May 03, 2024
    Exactly the same for me. I noticed when traffic was required to be “fast” such as Speedtests and high quality video streaming or calls.
    I have updated the firmware using the test version sent to me yesterday and it has shown an improvement and no dropouts.
  • Nivedita's avatar
    Nivedita
    NETGEAR Expert
    May 03, 2024

    Hi hallcristobal ,

     

    Thanks for sharing the details.

    As mentioned by Jmpappjam , we have latest patch FW, I would request you to upgrade WAX220 with this latest image and provide your feedback. 

    Please 'Direct Message' for this latest patch FW.

     

    Thank you!

    Nivedita 

    • unholyeyebrows's avatar
      unholyeyebrows
      Initiate
      May 11, 2024

      Hi. Is there an estimate for when this fix will be generally released? Thanks.

      • Nivedita's avatar
        Nivedita
        NETGEAR Expert
        May 13, 2024

        Hi,

         

        Official release tentative date would be May 24th, we are trying to release ASAP.

         

        Thanks,

        Nivedita 

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