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Forum Discussion

1Coops's avatar
1Coops
Aspirant
Jan 03, 2024

WAX220 WIFI Disconnects on Apple devices

Please help, this has been doing my nut in.   WAX220 WIFI AP for some reason keeps disconnecting Apple Iphones for a minute frequently and causes calls on facetime to freeze and become unsuitable t...
computone's avatar
computone
Aspirant
May 27, 2024

Hi All,

 

Any news on this FW release to resolve this Apple devices dropouts with this WAX220?

 

I tried to contact Nivedita for a copy of the beta FW back on May 16th with no reply to date.

 

They said the official tentative release date for the FW would be May 24th but there is no sign of any new FW on their website, with the latest still being 1.0.3.3 where the problem is inherent.

 

Any update or receipt of the beta FW would be much appreciated.

 

If it drags on for much longer, will have to replace the AP with a different one (brand inclusive).

 

Thanks.

Retired_Member's avatar
Retired_Member
May 27, 2024

I got my beta firmware today and I can tell that my apple disconnects are gone.

5h hours now on beta an no disconnects on 5GHZ.

 

  • Retired_Member's avatar
    Retired_Member
    May 28, 2024

    Sorry Bad News. Over Night the Connection lost is back. 
    I Hope the official Firmware can fix that annoying Problem. 

    • Retired_Member's avatar
      Retired_Member
      May 28, 2024

      How can i know this. I use shortcuts on my iPhone and every time it loose Connection to my Ap it gives a Message. My phone is 5m away from wax220 and After i wake up i got 30 New Messages of Connection lost. 

    • Nivedita's avatar
      Nivedita
      NETGEAR Expert
      May 28, 2024

      Hi,

      Which client are you see connection lost, does it reconnect?.

      what scenario did you see this disconnection?, how far the clients from AP?. 

      We would need more details to understand this issue as most of the customers confirmed that apple devices disconnection issue is resolved with the latest shared FW. 

       

       

      Thanks,

      Nivedita 

       

      • Retired_Member's avatar
        Retired_Member
        May 28, 2024

        My phone is an iPhone 14 Pro. It lays 5 Meter away from wax220. It reconnects every time in a few seconds. 
        I rebootet the wax220 again and the Drops are gone as yesterday. It seems that this dropping occours only After a few Hours. Yesterday After 8h.

        Sinne this Problem occours i used an AppleScript to get a notification everytime my phone disconnects vom wifi. 

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