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Forum Discussion
WAX220 WIFI Disconnects on Apple devices
Please help, this has been doing my nut in. WAX220 WIFI AP for some reason keeps disconnecting Apple Iphones for a minute frequently and causes calls on facetime to freeze and become unsuitable t...
I have three WAX220 access points running the latest firmware V1.0.3.5 which still have this issue. iPhones constantly disconnect and reconnect to the wireless network but other clients are stable. I`ve tested with the 11 pro, 12 mini, 12 pro and 13 pro max and all encounter the issue when running a speedtest (or anything else which create high load). Was this issue expected to be fixed in latest firmware (V1.0.3.5).
Thanks
Hi,
Thank you for reaching us!
Could you please download and share the logs, for further debugging this issue further.
1. Are you observing this issue on V1.0.3.5 ?, what about on V1.0.3.4 version, where we have addressed this disconnection issue and customers claimed issue has resolved.
2. Could you please share device backup file along with GUI login password.
3. Could you please share Channel, channel width, distance of the client from AP, how AP's are situated.
Thanks,
Nivedita
I'm creating an account to report that going back to V1.0.3.4 from V 1.0.3.5 fixed this problem for me.
I was getting disconnects afte upgrading to V1.0.3.5.
Hello, I'm also experiencing issues with 1.0.3.5. When I downgraded to 1.0.3.4 the iPhone devices have a much more stable connection. Has there been any progress on this?
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