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Forum Discussion

ttcc's avatar
ttcc
Aspirant
Nov 11, 2020

WAX610Y  INSIGHT ALERT: DEVICE OFFLINE-Channel Utilization went high ch1/Reboot reason: Crash

We just upgraded / replaced Orbi to these business WAX610 APs.  We have NETGEAR WAX610 (qty4) and WAX610Y  (qty 1) WiFi 6 Access Points at this location. This issue seems to have happend on the outdo...
RaghuHR's avatar
RaghuHR
NETGEAR Expert
Nov 12, 2020

Hi ttcc 

 

Please send diagnostic logs. You can PM google drive link.

 

Thanks,

Raghu

  • ttcc's avatar
    ttcc
    Aspirant
    Nov 16, 2020

    HI RaghuHR, I DM'ed the solution as requested with the link to log file, LMK if you have thoughts on next steps.

    Ted

    • RaghuHR's avatar
      RaghuHR
      NETGEAR Expert
      Nov 17, 2020

      Thank you for sharing the logs. We are reviewing internally. Will update here what is our findings.

      BTW - Are you still seeing those log messages & experiencing the loosing connection to Insight still ? 

       

      Have a good day!

      Raghu

      • ttcc's avatar
        ttcc
        Aspirant
        Nov 17, 2020

        Hi Ragu

         

        Yes it happens to reboot consistently 3 times a day since the new FW (prior it was only running for 2-3 days, but didn't see the crashing.

        Also we updated all five WAX610 unites, we only have the one outdoor unit and thats the only one that crashes constantly.

         

        Should I wait a day or so for a reply or should I also place a support call?  I can run more diagnostic logs if it helps, but it looks all the same error.

        Thanks

        Ted

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