NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
WAX610Y INSIGHT ALERT: DEVICE OFFLINE-Channel Utilization went high ch1/Reboot reason: Crash
We just upgraded / replaced Orbi to these business WAX610 APs. We have NETGEAR WAX610 (qty4) and WAX610Y (qty 1) WiFi 6 Access Points at this location. This issue seems to have happend on the outdo...
HI RaghuHR, I DM'ed the solution as requested with the link to log file, LMK if you have thoughts on next steps.
Ted
Thank you for sharing the logs. We are reviewing internally. Will update here what is our findings.
BTW - Are you still seeing those log messages & experiencing the loosing connection to Insight still ?
Have a good day!
Raghu
Hi Ragu
Yes it happens to reboot consistently 3 times a day since the new FW (prior it was only running for 2-3 days, but didn't see the crashing.
Also we updated all five WAX610 unites, we only have the one outdoor unit and thats the only one that crashes constantly.
Should I wait a day or so for a reply or should I also place a support call? I can run more diagnostic logs if it helps, but it looks all the same error.
Thanks
Ted
ttcc Thanks for the update. Do you know if you connect any specific client is causing this issue or issue is random?
Totally random, with the weather being cold there's not much usage on the AP, no PCs doing zoom or anything. the rebooting is very regular, like every 6 hours, feels like it's hittinig some thrreshold then reboots.
NETGEAR Academy
Boost your skills with the Netgear Academy - Get trained, certified and stay ahead with the latest Netgear technology!
Join Us!
