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WAX620 Dead loop on virtual device
I switch from my WAX610 to my WAX620 which was not used as I tried to fix the error that I'm seeing in the logs. Unfortunately I have the same message in the WAX 620 logs In the file diagnostic I...
Hello tbozo
And welcome to the NETGEAR Community! 🙂
I just have some few things to ask first. Does it also appear even if the device has been factory defaulted? Do you have the latest firmware on your access points? Do you notice any issues aside from seeing errors on logs? Would you mind sharing the whole logs?
Have a lovely day,
Erwin
Netgear Team
My WAX 610 was up to date and was having the problem.
I switched it to a never used WAX 620 so factory reseted, but not updated yet.
I started to investigate on my WAX 610 because I had some issues with ACL that seems not to be recognized, I also have a Sonos setup (known to have a STP problems) which I thought might create a loop, but I've disconneted the wired speakers to be sure it wasn't that.
About sharing logs I downloaded the diagnostics so I have the tar.gz but is it safe to publicly post it ? I guess it contains some sensitive data, no ?
tbozo wrote:
My WAX 610 was up to date and was having the problem.
I switched it to a never used WAX 620 so factory reseted, but not updated yet.The problem is "just" the odd message on the WAX6xx console?
tbozo wrote:
I started to investigate on my WAX 610 because I had some issues with ACL that seems not to be recognized, ...
Crystal ball is on a holiday in Transylvania. What ACL have you tried to put in place you suspect isn't processed and active?
tbozo wrote:
I also have a Sonos setup (known to have a STP problems) which I thought might create a loop, but I've disconneted the wired speakers to be sure it wasn't that.
Sonos does require a workable STP configuration on -all- LAN switches, especially when "Sonos wireless" networks are connected to the LAN. Easy if users own switches allowing to configure STP to the book - impossible however eg. on consumer routers with LAN ports. What was brilliant in times where one Sonos wireless network is connected to a single Wi-Fi router is becoming a burden for many non-network engineers where multiple access points are connected to a wired network aka. LAN.
Sonos Support: Configure STP settings to work with Sonos
The key point here (tough Sonos fails to help their customers, they do a disservice) that some of the Sonos devices are creating a (unasked) what Sonos names a wireless network .... technically more a wireless Mesh network. Not all Sonos devices with Ethernet LAN ports are supporting this magic "Sonos wireless" while various newer Sonos models don't support it, as documented Switch Sonos between a wireless and wired setup - the selection is mutually exclusive.
tbozo wrote:
About sharing logs I downloaded the diagnostics so I have the tar.gz but is it safe to publicly post it ? I guess it contains some sensitive data, no ?
Yes, something to share with Netgear support only.
Previously I had only one SSID open to all. But I wanted to restrict a SSID to some "trusted devices"
So that My children will connect to a second SSID that I will be able to shut down from time to time. 😎
so after creating the allow ACL of around 30 devices and applying it, sometime it seems that some devices where still allowed for the SSID even if not in the ACL list.
Besides of that there is the SONOS issue when trying to wire multiple devices. but on my last try I've disconnected the devices to have them out of the equation.
I only have a mix of sonos that should be able to handle the Sonos Net, I have a Playbar, some ikea bookshelves and a Sonos Boost that is wired. But as my son complains about some data loss on his speaker we tried to wire them. I've shut down the wifi to avoid any loop on them.
Anyway with the new app release it's even worse. And maybe I'll try a all wifi test putting back my WAX 610 in what is a wifi shadow (but has a RJ45 plug nearby)
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