Forum Discussion

Aspirant

Aug 08, 2024

WAX630 disconnection issues

We purchased a NETGEAR® Insight Managed WiFi 6 AX6000 Tri-Band Multi-Gig Access Point (WAX630) a few months ago and ever since we installed it we've been getting disconnection issues when users conne...

Pramendra

NETGEAR Expert

Oct 07, 2024

Hi JJEIT and RainofTerra

Greeting!

Could you please share the AP logs collected at the time of the issue along with the client details (MAC, type, make, OS version)? We will definitely take a look at it.

I will DM my business email to both of you.

Thanks!

Pramendra

NETGEAR NFB Wireless

mcfarlak479

Aspirant

Dec 10, 2024

I am having the same disconnects with WAX630 Firmware Version 10.8.11.4

Was a solution found for this issue. Is there a new firmware coming that will fix this or should I downgrade? Thank you for any assistance.

JJEIT
Aspirant
Dec 12, 2024
No I sent a message to Netgear support but they never responded
RennaD
NETGEAR Moderator
Dec 13, 2024
Hi JJEIT,

Welcome to the NETGEAR Community! 🙂

Are you having the same issue after updating the firmware to the latest version 10.8.11.4?

Have a lovely day,
RennaD
Netgear Team
- mcfarlak479
  Aspirant
  Dec 13, 2024
  Yes. The issue started with 10.8.11.4.
  - RennaD
    NETGEAR Moderator
    Dec 19, 2024
    Hi mcfarlak479,
    
    The original post was having issues when on firmware version 10.8.6.3. Are you having the same exact issue but on the latest firmware?
    
    Have a lovely day,
    RennaD
    Netgear Team