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jeconti's avatar
jeconti
Tutor
Nov 11, 2021

WAX630 firmware update failure

WAX630 AP will not upgrade firmware, whether insight or local managed mode. New out of box firmware 

V9.5.1.20, shows Latest version available V9.5.4.3 but firmware update fails. When using a local .tar file it asks to select a proper firmware format. When extracted and selecting the .img file it gives the same error. 
 
Anyone had the same issue, have any ideas?

6 Replies

  • RaghuHR's avatar
    RaghuHR
    NETGEAR Expert

    Hi jeconti 

     

    Could you please add the screen shot here? For the FW upgrade you dont need to extract the .tar file but you need unzip the .zip file that you have downloaded from the support page. Let us know.

     

    Thanks,

    Raghu

  • schumaku's avatar
    schumaku
    Guru - Experienced User

    Not aware of any changes, try a step by step update using the earlier released version. On the WAX630 download page, https://www.netgear.com/support/product/wax630.aspx#download -> View Previous versions.  

     

    Unpacking the tar archve isn't equired, you can't uplod the individual componenta. Just expand the zip.

     

    Avoid using "strange" tools for unzipping.

     

    Curious: What unzip, and what client OS and Web browser? Any internet security tools or a proxy in place probably interfering with zip and/or tar archives?

    • jeconti's avatar
      jeconti
      Tutor
      When I locally upload the latest firmware file, attached is the error I get. I have used both an android phone running chrome and a windows 10 desktop, same result for each. Extracted like any other file using winrar.
      • jeconti's avatar
        jeconti
        Tutor
        When clicking the "upgrade now" button in the actual access point UI.

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